Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Help Desk Coordinator

Echo IT Solutions

Indianapolis, IN
Help Desk Coordinator

Indianapolis, IN

The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household cases in a database to ensure benefits are accurately issued.

• Understand eligibility guidelines and the application approval process

• Efficiently review and process applications

• Investigate flagged applications and follow up with households or schools as necessary

• Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy

• Work with leadership to resolve escalated customer concerns and system problems

• Provide courteous, timely, and accurate frontline customer service interactions and information.

• Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner.

• Track customer interactions and inquiries and generate reports for management

• Escalate complex or high-profile customer inquiries to supervisor for review and evaluation

• Research information in order to provide answers to customer inquiries

• Answer inquiries over the telephone or in person concerning regulations or procedures

• Receive and prepare replies to routine correspondence

• Operate office machines related to specific area of work

• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.

• Examine data matches to find inconsistent and/or duplicated data.

• Keep current on all changes in rules, regulations, and guidelines regarding the Summer EBT program.

• Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.

Apply
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Help Desk Coordinator in Indianapolis, IN vacancy
  • Help Desk Coordinator
     ...updating case files in compliance with record retention policy Resolving escalated customer concerns and system problems in coordination with leadership Providing courteous, timely, and accurate frontline customer service Tracking customer interactions and generating... 
    Suggested
    Summer work
    Work at office

    Argyle Infotech

    Indianapolis, IN
    2 days ago
  • Help Desk Coordinator/Administrative Assistant
     ...Help Desk Coordinator/Administrative Assistant This role is structured with approx. 50% dedicated to helpdesk support, 30% administrative assistance, 10% procurement related tasks, 10% allocated to other duties as assigned, including event coordination, account management... 
    Suggested
    Work at office

    Apollo ITS

    Indianapolis, IN
    3 days ago
  • Help Desk Coordinator/Administrative Assistant

    $21.16 per hour

     ...tickets and routing them appropriately. Maintain documentation of ticket resolutions and contribute to knowledge base updates. Coordinate PO renewals and terminations. Order office supplies and equipment for staff. Schedule meetings for the CIO and deputy CIOs.... 
    Suggested
    Work at office

    Vergence Group

    Indianapolis, IN
    2 days ago
  • Hospice Intake Coordinator

    $20 - $24 per hour

     ...Job Description Job Description Admissions Coordinator Location: Indianpolis, IN Job ID: 76330 Remote/Virtual Position: Onsite Position Salary: $20.00 - $24.00 an hour Schedule: Monday - Friday 8 hour shifts Responsibilities Reimagine... 
    Suggested
    Remote work
    Monday to Friday
    Flexible hours
    Shift work

    AccentCare

    Indianapolis, IN
    4 days ago
  • Front-End Retail Coordinator

    $13 - $13.5 per hour

     ...established merchandising and processing principles Ensures merchandise is properly tagged, hung, secured, and coded Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor Ensures Associates complete tasks and activities according to store plan... 
    Suggested
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX Companies

    Carmel, IN
    5 days ago
  • Intake Coordinator
     ...Job Description Job Description Description: Intake Coordinator - Fri-Mon 8:30am-5pm Arms Acres in Carmel, NY is looking for an Intake Coordinator to coordinate and facilitate admissions to Arms Acres . In this role, you will maintain communication with regional... 

    Arms Acres

    Carmel, IN
    3 days ago
  • Transportation Coordinator

    $24 - $29 per hour

     ...Transportation Coordinator Come grow with us by joining our team as a Transportation Coordinator! In this role, you will play a critical role in ensuring all vehicle movements, local and national are executed accurately, on time, and in full alignment with production... 
    Work at office
    Local area

    Creative Bus Sales

    Indianapolis, IN
    2 days ago
  • Incident Response Coordinator
     ...The Incident Response Coordinator supports the end-to-end response to IT incidents and service disruptions, helping restore normal operations quickly and reduce impact on mission-critical systems. The role serves as the central coordination point for incident response... 
    Contract work
    Work experience placement
    Work at office
    Shift work

    ASM Research, An Accenture Federal Services Company

    Indianapolis, IN
    4 days ago
  • Incident Response Coordinator, Senior
     ...The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to minimize mission impact. The role facilitates disciplined war rooms, enforces cadence and runbooks, drives cross-team collaboration, and provides executive-ready communications... 
    Contract work
    Work experience placement
    Work at office
    Shift work

    ASM Research, An Accenture Federal Services Company

    Indianapolis, IN
    4 days ago
  • Shipping Coordinator
     ...Shipping Coordinator At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond... 
    Flexible hours
    Shift work

    Allegion, PLC

    Indianapolis, IN
    2 days ago
  • Coding Coordinator

    $32.02 per hour

     ...exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full...  ...upon position type and/or level. Job Summary The Coding Coordinator monitors operations, functions, workflow, and services by third... 
    Work experience placement
    Immediate start
    Remote work

    Baylor Scott & White Health

    Indianapolis, IN
    5 days ago
  • Senior Proposal Coordinator - Marketing
     ...Senior Proposal Coordinator - Marketing Job Locations US-IN-Indianapolis | US-FL-Tampa | US-FL-Maitland | US-TX-Austin | US...  ...Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.... 
    Full time
    Work at office

    American Structurepoint

    Indianapolis, IN
    5 days ago
  • Member Experience Coordinator
     ...Membership. Generous 401k w/ company match. Company provided HSA dollars. Position Summary: As a Member Experience Coordinator, you will play a crucial role in ensuring the overall data integrity, collection, and maintenance of membership records.... 

    AAA Auto Club Group

    Indianapolis, IN
    5 days ago
  • Yard Coordinator

    $20 - $24 per hour

     ...Yard Coordinator at West Side Tractor Sales Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you're looking... 
    Hourly pay
    Work experience placement

    West Side Tractor

    Indianapolis, IN
    3 days ago
  • Sterile Processing Specialty Coordinator
     ...Sterile Processing Specialty Coordinator Location: Indianapolis, IN, 46202 Organization: HHC Schedule: Full Time Shift: Days Job Summary The Sterile Processing Specialty Coordinator facilitates, and supervises the distribution, replenishment, receipt, and return of specialty... 
    Full time
    Shift work

    Marion County Public Health Department

    Indianapolis, IN
    2 days ago
  • Rural Health Behavioral Health Workforce Coordinator

    $45.49 per hour

     ...26 Pay Rate: $45.49/hr The Indiana Family and Social Service Agency (FSSA) is seeking a Rural Health Behavioral Health Workforce Coordinator to support implementation of Indiana’s 5-year, statewide Rural Health Transformation Program (RHTP). This role advances Indiana’s... 
    Full time
    For contractors

    Novisync

    Indianapolis, IN
    4 days ago
  • Member Experience Coordinator
     ...A flexible workplace solutions provider in Carmel, Indiana, is seeking an Experience Coordinator who excels in customer service and hospitality. This role includes welcoming guests, handling requests, and ensuring a high standard of service. The ideal candidate will have... 
    Hourly pay
    Flexible hours

    Serendipity Labs

    Carmel, IN
    2 days ago
  • Central Scheduling Coordinator
     ...information in order to schedule the patient for an appointment Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing Apply physician preferences and requirements when scheduling an appointment... 
    Work at office
    Local area
    Night shift

    Urology of Indiana

    Greenwood, IN
    2 days ago
  • Sterile Processing Specialty Coordinator
     ...Hospital Req ID: 26174 Schedule: Full Time Shift: Days FLSA Status: Non-exempt Job Role Summary The Sterile Processing Specialty Coordinator facilitates, and supervises the distribution, replenishment, receipt, and return of specialty/replacement clinic, ophthalmic, robotic... 
    Full time
    Shift work

    Health & Hospital Corporation

    Indianapolis, IN
    3 days ago
  • Experience Coordinator/Remote
     ...We are seeking motivated and organized individuals to join our team as Experience Planning Coordinators . In this role, you will assist clients with planning and coordinating memorable travel and leisure experiences by providing accurate information, organization, and... 
    Remote work
    Flexible hours

    Effortless travel solutions ETS

    Carmel, IN
    3 days ago
  • Virtual Trip Coordinator
     ...As a Virtual Trip Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they...  ...travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work... 
    Remote work
    Flexible hours

    Destinytravel

    Indianapolis, IN
    3 days ago
  • Travel Hospitality Coordinator
     ...We are seeking a Travel Hospitality Coordinator to assist clients with travel arrangements and provide support throughout their travel...  ...experience. This role focuses on delivering attentive service and helping travelers feel prepared and supported. Key Responsibilities... 
    Remote work
    Flexible hours

    Nova Travels

    Indianapolis, IN
    2 days ago
  • Resident Experience Coordinator
     ...delivering exceptional service. You will handle resident requests via Zendesk, manage payments, assist with move-ins and renewals, and coordinate inspections and licensing with HOA and Compliance teams. A high school diploma and at least one year of administrative experience... 
    Work at office

    FirstKey Homes

    Indianapolis, IN
    5 days ago
  • CareIQ Scheduling Coordinator I

    $13 per hour

     ...Escrow Coordinator We are seeking a meticulous and analytical individual to join our team as an Escrow Coordinator. The ideal candidate...  ...Welcome patients the FreedomDoc way. Are you passionate about helping people feel seen, heard, and cared for? Do you thrive in fast‑... 
    Hourly pay
    Full time
    Work at office
    Night shift

    CorVel

    Carmel, IN
    2 days ago
  • Central Intake Coordinator
     ...in The Midwest. Position Overview As our Central Intake Coordinator, you will make a difference by performing intake functions including...  ...you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've... 
    Weekly pay
    Local area

    Trilogy Healthcare Services

    Indianapolis, IN
    5 days ago
  • Senior Field Coordinator
     ...life insurance 401(k)-retirement plan Night and swing shift differential pay for select roles We are looking for a Senior Field Coordinator to join our Operations team on our project in Indianapolis, IN. This is a full-time, in-person position. Key Responsibilities Provide... 
    Full time
    For contractors
    Work experience placement
    Work at office
    Relocation
    Night shift
    Afternoon shift

    Holder Construction

    Indianapolis, IN
    2 days ago
  • Intake Coordinator
     ...Intake Coordinator Responsible for preparing charts, scanning and filing documents into the Electronic Health Record. Reports to Office Manager/Team Leader. None. Essential Functions: Create and maintain electronic medical records. Transmits medical information to requesting... 
    Work at office

    JWM Neurology

    Indianapolis, IN
    4 days ago
  • Transportation Coordinator
     ...Transportation Coordinator The major responsibilities of the Transportation Coordinator position is to plan, direct, and coordinate all functions pertaining to the operation and maintenance of the school transportation. Qualifying characteristics include being a... 
    Work at office
    Flexible hours
    Afternoon shift
    Early shift

    Greenwood Christian Academy

    Greenwood, IN
    1 day ago
  • Enrollment Coordinator (Online Division)
     ...navigate to Menu Myself My Company View Opportunities to apply using the internal application process. The role of the Enrollment Coordinator is the focus on all aspects of preparing students to begin their educational journey. This includes understanding class... 
    Hourly pay
    Work experience placement
    Work at office

    Herzing University

    Indianapolis, IN
    5 days ago
  • Travel Coordinator
     ...Date: 10th July 2026 Fueled by bold ambition. Cadillac Formula 1® Team is seeking a highly organized and proactive Travel Coordinator to support the planning and execution of complex domestic and international travel for our Commercial organization. Reporting to... 
    Permanent employment
    Visa sponsorship

    Cadillac Formula 1® Team

    Indianapolis, IN
    6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Coordinator. Be the first to apply!

Related searches