Recovery Representative - Institutional Loans - 994430

Job Description

Job Description

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

 

Primary Purpose:

Researches and analyzes outstanding student balances, including institutional loan borrowers, maintains institutional records of borrower accounts in repayment, and responds to issues and inquiries.

 

Job Category:  Non-Exempt

Hiring Range:  $20.25 per hour/$39,487.50 annually

Pay Basis:  Hourly

Subject to Grant Funding?  No  

Essential Job Functions: 

1. Researches and analyzes outstanding student balances, including balances from institutional loan borrowers in accordance with federal regulations to ensure amounts owed to NSU are collected and to increase student retention.

2. Maintains institutional records of borrower accounts in repayment to ensure accuracy and compliance with federal regulations.

3. Updates and maintains institutional procedures regarding federal regulations to ensure compliance with federal regulations.

4. Responds, counsels on repayment options, and resolves borrower issues and inquiries to ensure information is communicated clearly, accurately, and in a timely manner.

5. Communicates and collaborates with third party vendors and federal agencies regarding student borrower issues and inquiries and collection activities to ensure the efficiency of the collection process.

6. Creates and reviews reports and maintains institutional records of loan borrower accounts in repayment to ensure accuracy and compliance with federal regulations.

7. Processes vendor check requests through Ariba.

8. Processes, tracks, maintains, and reconciles student payments to ensure accurate postings of accounts and increase cash flow to the university.

9. Assists the Manager and senior ESS administration in outreach activities (including Gap initiative) to counsel students regarding outstanding requirements and/or payment options to reduce outstanding balances and write-offs.

10. Respond to inquiries from University Call Center Triage calls.

11. Performs other duties as assigned.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 1. Ability to accurately handle numbers (account reconciliations), to compute numbers mathematically, and to transcribe numbers correctly. Strong 10-key skills.

2. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.

3. Excellent verbal and written communication skills.

4. Ability to prioritize work in order to complete multiple tasks within time deadlines.

5. Excellent of customer service skills.

6. Ability to enter and verify information with accuracy.

7. Proactive, punctual, and reliable.

8. Ability to work independently.

9. Excellent organizational and time management skills.

10. Excellent conflict resolution skills.

11. Excellent time management skills.

12. Ability to maintain confidential information.

13. May need to work evenings and weekends, if necessary.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

1. Ability to communicate effectively with others.

2. Ability to work cooperatively with colleagues and supervisory staff at all levels.

3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures:  

Required Education:  High School Diploma or Equivalent

Major (if required: 

Required Experience:  High school diploma and five (5) or more years of related accounting support experience,

-OR-

Associate’s degree or 60 completed college credit hours and three (3) years of related accounting support experience,

-OR-

Bachelor’s degree and one (1) or more years of related accounting support experience.

Preferred Qualifications: 

1. Associate's degree.

2. Experience working in collections or related field.

3. Experience working in an academic institution, preferably in higher education.

4. Experience in Banner and other NSU software system

Is this a safety sensitive position?  No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

 

Sensitivity Disclaimer:  Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.