Logistics Manager

About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

Job Summary:

The Logistics Manager will serve as the primary owner of Echelon Supply and Service’s inbound and outbound freight programs, playing a critical role in managing carrier relationships, controlling freight costs, and ensuring regulatory compliance across all transportation activities. This position will be responsible for developing and executing strategies to optimize our freight network, drive cost savings, and maintain compliance with customs and trade requirements. The Logistics Manager will lead all domestic and international freight initiatives and will manage a direct report in the form of an Expeditor.

Duties and Responsibilities:

• Maintain and manage carrier, broker, and third-party logistics relationships; proactively address performance issues and service failures as they arise in both domestic and international settings

• Identify, develop, and negotiate cost-saving opportunities across inbound and outbound freight programs, including consolidation of outbound shipments to a single-source provider

• Consolidate import brokerage relationships to a single preferred firm while realizing measurable savings and service improvements

• Oversee customs and trade compliance activities, ensuring proper documentation, record-keeping, and adherence to all applicable regulations to support audits and regulatory inquiries

• Manage duty drawback processes and pursue clawback opportunities to recover applicable duties and fees

• Develop, implement, and maintain a domestic vendor inbound routing program to drive reduced inbound freight costs through lowest-cost carrier selection

• Lead the design and continuous improvement of the domestic freight network to optimize efficiency and cost performance

• Develop and maintain TMS (Transportation Management System) capabilities and vendor portal integration to improve freight visibility and data accuracy

• Develop and maintain regular reporting on key freight metrics, including:

• Inbound and outbound freight costs vs. prior year

• Outbound freight recovery rates

• Carrier performance metrics including damage rates, on-time delivery, and shipment accuracy

• Lead, develop, and manage a direct report (Expeditor), providing guidance, oversight, and performance feedback

• Partner cross-functionally with Purchasing, Operations, and Finance to align freight strategies with broader business objectives

• Support special projects and other duties as assigned by the Head of Supply Chain

Qualifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field; relevant experience may be considered in lieu of degree

• 3–5+ years of experience in logistics, freight management, or transportation coordination roles

• Experience with Transportation Management Systems (TMS) and carrier portal tools

• Working knowledge of customs and trade regulations, import/export compliance, and duty drawback processes

• Experience managing carrier and brokerage relationships across LTL, TL, and parcel modes

• Experience in managing international freight and import brokerage providers

• APICS, CLTD, or other relevant supply chain/logistics certification a plus

• Experience in industrial distribution, MRO, or B2B supply chain environments a plus

• Willingness to travel as needed to various sites within the network (<10%)

Skills and Abilities:

• Strong analytical and problem-solving skills with the ability to interpret freight data and drive actionable improvements

• Proficiency in Excel, data reporting tools, and freight cost analysis

• Excellent negotiation and vendor management skills with a results-driven mindset

• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment

• Effective communicator across all levels of the organization with strong written and verbal skills

• Detail-oriented with strong organizational skills and commitment to compliance and record accuracy

• Self-starter capable of independently developing and executing programs with minimal supervision

• Strategic mindset that looks to drive significant, impactful opportunities to reduce costs and increase efficiencies

Key Performance Indicators (KPIs):

• Freight cost variance vs. prior year: target ≥ -5% (year-over-year cost reduction)

• On-time carrier delivery performance: target 95%+

• Outbound freight recovery rate: target 75%+

• Implementation and adoption of Vendor TMS Portal

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.