Employee Benefits Account Manager

Provide quality customer service to existing accounts. Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts. Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts. Mentor, support and train Associate Account Managers and Team Assistants as necessary. Implement Client Service Plans as directed by the account team and/or Team Leader. Maintain accurate client information in account management systems as assigned. Assist the account team in providing quality customer service to existing middle market accounts. Act in capacity of client manager on assigned middle market accounts. Pursue a program for personal and professional development. Requirements Life & Health insurance license 2-5 years of prior benefit experience Knowledge of Word, Excel, and MS Outlook A high school diploma with some college preferred Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members Ability and willingness to utilize the company’s computer system and software required. Good typing skills with an ability to compose clear and concise letters required Ability to understand policy forms and coverage descriptions required Organizational skills required Willingness to attend educational classes desired High attention to detail essential Core Competencies Demonstrates expertise in client management and customer service, with a strong focus on maintaining accurate client information and implementing client service plans. Proficient in communication and organizational skills, essential for managing a book of business and mentoring team members. Highest-signal resume keywords Life & Health Insurance License Client Management Customer Service Organizational Skills Benefit Experience ATS Optimization Keywords Hard Skills Account Management Policy Forms Understanding Typing Skills Clear Communication Client Service Plans Implementation Soft Skills Mentoring Attention to Detail Telephone Techniques Certifications & Qualifications Life & Health Insurance License Industry Keywords Middle Market Accounts Small Business Accounts Benefit Experience Tools & Technologies MS Word MS Excel MS Outlook Company Computer System #J-18808-Ljbffr