Manager, Field Operations

Exowatt is revolutionizing the energy landscape for the AI era with our groundbreaking P3 system that captures solar energy, stores it as heat, and generates electricity on demand. Key Responsibilities Serve as the primary Exowatt project point of contact for the customer from contract execution through site acceptance Runs the customer-facing project cadence: kickoff, weekly status, milestone reviews, risk reviews, and acceptance Translate customer requirements, site conditions, and contract obligations into a clear, tracked scope Own escalation handling — internally and with the customer — with judgment about what to surface, when, and to whom Build and maintain the master deliverables matrix, schedule, and critical path for each deployment Coordinate inputs from Engineering, Manufacturing, Supply Chain, Field Operations, and Commercial to keep the schedule live and credible Track contract milestones, payment milestones, and acceptance criteria; ensure internal and external sign-offs happen on time Identify schedule and scope risks early, propose mitigations, and drive them to closure Coordinate site readiness with the customer: civil, electrical, interconnection, permitting, and access logistics Lead pre-deployment site visits, factory acceptance reviews, and on-site installation and commissioning campaigns Partner with Field Operations to ensure safety, quality, and documentation standards are met at every step Lead the incident response for deployed modules requiring technical or field attention: triage issues, determine severity, define the remediation path, and drive to resolution. Orchestrate the field response across internal engineering, service technicians, and third-party partners; ensure mobilization includes the correct personnel, components, and documentation Own customer-facing communication during field incidents, providing clear acknowledgments, credible recovery timelines, and formal closure documentation. Systematize the capture of field data: root cause analysis, corrective actions, and time-to-resolution to provide structured feedback for Engineering and Product iterations Establish the foundational tooling and conventions (ticketing, escalation paths, and service levels) necessary to scale a future Field Ops function Create the reusable playbook: kickoff templates, deliverables matrices, status reporting formats, risk registers, acceptance protocols Define the operating model for how Field Operations interfaces with Engineering, Manufacturing, Supply Chain, Commercial, and Finance Establish lessons-learned and post-deployment review practices so every project makes the next one easier Scope and shape future Field Operations hires as our customer count grows. Requirements Engineering background (mechanical, civil, electrical, industrial) or equivalent technical fluency to engage credibly with internal engineering and customer technical staff Experience standing up a deployments, delivery, or technical program management function at an earlier-stage hardware company PMP, PgMP, or equivalent credential Familiarity with EPC, owner's engineer, and AHJ permitting workflows in U.S. jurisdictions. #J-18808-Ljbffr