SR Product Associate - Identity

Join a team where your product leadership directly strengthens how customers are protected and supported at scale. You will grow your skills by shaping strategy, partnering closely with design and engineering, and delivering measurable outcomes.As a Senior Associate, Product Manager in Identity Product, you lead the end-to-end product life cycle for identity capabilities that protect customer identity and demographic information. You act as the voice of the customer, translate needs into clear outcomes, and partner across teams to deliver scalable, resilient, and stable products. You use data and customer feedback to continuously improve product performance and customer experience.Job responsibilitiesDefine and evolve product strategy and vision that delivers clear customer valueLead customer discovery and market research to identify problems and validate solutionsTranslate customer needs into a prioritized roadmap with measurable outcomesOwn and maintain a product backlog aligned to strategy, value, and delivery goalsSet and track Objectives and Key Results to drive product outcomes and transparencyWrite clear requirements and acceptance criteria to enable high-quality deliveryPartner with design and engineering to deliver intuitive, reliable end-to-end experiencesLead product launches, readiness activities, and post-launch measurement and iterationUse data analytics to monitor performance, identify insights, and inform decisionsCollaborate with cross-functional stakeholders to align priorities and resolve trade-offsPromote scalability, resiliency, and stability through disciplined product decisionsRequired qualifications, capabilities, and skills3+ years of experience in product management or a relevant domain areaProven ability to lead product life cycle activities including discovery, ideation, development, requirements definition, and value managementKnowledge of product development practices, user-centered design, and data analyticsExperience conducting customer research and translating insights into product decisionsAbility to define measurable outcomes and use data to adjust priorities and approachStrong written and verbal communication skills, with the ability to influence across teamsPreferred qualifications, capabilities, and skillsExperience working in a highly matrixed, complex organizationExperience building products that protect customer identity or sensitive customer informationFamiliarity with product experimentation practices and iterative delivery approachesDemonstrated ability to manage multiple stakeholders while maintaining customer focusAdditional Information (Optional)Role expectations (including work schedule and onsite requirements) will be confirmed during the interview process.Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Full timePosting Date: 2026-07-28