Senior Manager, Commercial Training

Job Description

Job Description

Description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.

At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.

As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.

The Senior Manager, Global Commercial Training develops the training strategy, content, and standards for SKIMS’ global physical channels, including full-price, outlet, franchise, and multi-brand environments.

Key Responsibilities

Location: Los Angeles, CA - Hybrid office work schedule
Travel: Up to 75%

Strategy & Content

• Develop the global training roadmap and define required skills and behaviors by role and channel.
  Translate commercial, brand, product, operational, and people priorities into scalable programs and tools. 
• Partner with Retail and cross-functional leaders on annual and seasonal business priorities, ensuring training plans proactively support key launches, campaigns, product moments, and peak periods. 
• Lead the learning strategy for new store, market, and channel launches, ensuring teams are prepared to deliver SKIMS brand, product, service, and selling standards. 
• Manage and develop the Manager, Retail Learning Design, ensuring high-quality, adaptable content.

Commercial & Brand Execution

• Build capabilities in product storytelling, styling, selling, client engagement, service, and operational execution. 
• Embed the SKIMS selling model and brand standards across all physical consumer touchpoints. 
• Partner with commercial leaders to identify performance gaps and develop targeted learning solutions that support key sales, service, and client KPIs. 
• Build the capabilities of store and field leaders to coach selling behaviors, reinforce standards, and sustain learning within their teams. 
• Maintain a consistent in-field presence across markets and channels, observing the customer and employee experience firsthand, identifying capability gaps, and translating insights into actionable learning solutions.
• Provide real-time coaching and feedback to leaders and teams in the field to reinforce standards and improve execution.

Delivery & Performance

• Own global onboarding and ongoing development, selecting the most effective digital, live, and in field formats.
• Personally facilitate high-impact training experiences, including leadership development, commercial training, new market and store openings, key business moments, and other strategic learning initiatives.
• Set the standard for facilitation excellence globally, modeling engaging, branded delivery and coaching others to consistently deliver against that standard.
• Equip leaders with content, facilitation tools, standards, and certification requirements. 
• Build and maintain a global approach that develops strong facilitators and drives consistency in learning delivery across regions and channels. 
• Define success measures for global learning initiatives, using field insights, learner feedback, behavioral change, customer experience, and commercial performance to evaluate impact and continuously evolve programs. 
• Use performance data and field observations to proactively identify capability gaps and inform future learning priorities. 

Partnerships & Governance

• Partner across Commercial, Retail Operations, Retail Multibrand, HR, Product, Brand, Operations, and Legal.
• Maintain global consistency while enabling appropriate regional and channel adaptation.
• Oversee learning records, compliance reporting, and LMS governance.

Qualifications

• Los Angeles-based with the ability to travel domestically and internationally up to 75%
• Bachelor’s degree or equivalent experience in Learning & Development, Organizational Development, Retail Training, Commercial Enablement, Business, or a related field. 
• 8+ years of experience in Learning & Development, commercial training, retail training, sales enablement, or a related function within a global, multi-channel retail or consumer brand. 
• 3+ years of experience leading and developing learning professionals, with demonstrated ability to set direction, provide meaningful feedback, and elevate the quality and impact of learning programs. 
• Demonstrated experience developing and executing global or multi-market learning strategies aligned to commercial priorities, brand standards, customer experience, and business performance. 
• Deep understanding of retail and commercial environments, including selling, service, client engagement, product storytelling, styling, and operational execution. 
• Proven ability to translate commercial, brand, product, operational, and people priorities into clear skills, behaviors, learning programs, and field-facing tools. 
• Experience building scalable learning programs across multiple channels, markets, and employee populations while balancing global consistency with appropriate regional adaptation. 
• Experience leading onboarding, ongoing development, product education, selling and service programs, leadership capability, and/or new market and store opening training. 
• Strong commercial acumen with demonstrated ability to identify performance gaps and connect learning strategies to measurable business outcomes and KPIs. 
• Experience developing or overseeing facilitator-led, digital, field-based, and blended learning programs, with a strong understanding of adult learning and instructional design principles. 
• Experience establishing learning standards, facilitator or trainer enablement, certification programs, content governance, and scalable learning processes. 
• Strong understanding of learning technology and LMS platforms, including learning administration, reporting, compliance, and governance. 
• Exceptional communication, facilitation, and executive presentation skills, with the ability to influence and build credibility with senior leaders and cross-functional partners. 
• Demonstrated ability to partner effectively across Commercial, Retail, Franchise, Wholesale, HR, Product, Brand, Operations, and Legal in a highly matrixed organization. 
• Strong program management and organizational skills, with the ability to lead multiple complex, global initiatives simultaneously from strategy through execution. 
• Comfortable leveraging digital learning platforms, AI tools, and emerging learning technologies to improve the scalability, effectiveness, and efficiency of training. 
• Comfortable operating in a fast-paced, rapidly evolving global environment with a high degree of ownership, adaptability, and judgment. 

Benefits, Culture and Perks

Benefits and Culture

• Up to 100% Company Paid Healthcare (medical, dental, vision) 
• Kind Body Fertility Benefits
• 401(k) savings plan with up to 4% match 
• Unlimited PTO
• Full Access to LinkedIn learning 
• Employee Discounts

Perks (HQ Location)

• Free weekly catered lunch at HQ – M/T/W/Th
• Dog-Friendly office on a Thursday and Friday
• Free Swag Giveaways
• Annual Holiday Party 
• Annual Summer Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages