Technical Sales Specialist

Job Description

Job Description

Make a SPLASH with Latham, The Pool Company!

At Latham, The Pool Company, we don't just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

A little about the position:

Job Summary

The Technical Field Specialist will operate in the Florida markets (and surrounding areas) accelerating the growth of Latham Fiberglass and other Latham products.   This role will work directly with Latham Fiberglass Conversion specialists to support/train new pool builders in all infield technical matters, including installation and troubleshooting.

Some of What You Will Do:

1. Is the primary source and point-of-contact for in-field dealer product training and troubleshooting.
2. Participates and directs in-field, on-site pool installation dealer training and support.
3. Assist with technical training and onboarding of new Latham sales personnel.
4. Facilitates in-field warranty claim process support, coordinating warrantee claims and basic repairs with the Warranty Department, assuring first-rate service and satisfaction.
5. Participates in Boot Camps, trade shows and other industry events as needed.
6. Serves as a comprehensive product expert on Fiberglass, independently seeks, reports, and makes recommendations on competitive information and activity.
7. Ensures the timely and complete entry of all quality and other related issues into Customer Experience Portal (CEP) credit system for proper approvals and tracking. Engages in Continuous Improvement (CI) initiatives.
8. Assists Latham Pool's Sales personnel in achieving their sales objectives and identifying opportunities.
9. Provides timely and relevant feedback and recommendations to all stakeholders through reports and regular communications.
10. Offers expertise and takes ownership of consumer complaints, seeing through to resolution.
11. Other duties as assigned.

What You Bring to the Table: (Qualifications)

• Associates degree with technical certification and a minimum of five years of technical experience preferred. A high school diploma may be substituted with commensurate experience and professional training.
• Outstanding teamwork and project management skills.
• Proven ability to solve complex problems.
• Presents a professional image to customers and consumers, serving as a subject matter expert and company representative in all situations.
• Thrives in a fast-paced environment where high energy and resiliency are required.
• Ability to multi-task, prioritize workload, set up /maintain files, generate reports as requested and set and reach goals.
• Ability to independently respond to common inquiries or complaints from customers, employees, and regulatory agencies.
• Ability to effectively present information in both oral and written form.
• Ability to maintain accurate records.
• Computer skills; intermediate levels in spreadsheet, data base and word processing software including Microsoft office products (Outlook, Excel.) CRM experience preferred.
• Travel requirements: approximately 80% of the time with flexibility for overnight travel as needed.

Why Join Latham? At Latham, we invest in your well-being, growth, and success. Our comprehensive benefits package supports you and your family with:

• Medical, dental, and vision coverage
• 24/7 telehealth and wellness resources
• Personalized benefits advocacy and support
• Expert second opinions and access to leading specialists
• 401(k) with a 50% company match up to 6%, and financial protection benefits
• Flexible PTO and 11 paid holidays
• Mental health, family care, and financial wellness resources

  Join a team that's invested in your well-being, your future, and your success. 

Some Important Information for you:

Position Title: Technical Sales Specialist

Location: Remote (FL Area)

Employment Type: Full-Time

Status: Exempt

Salary Range: $75,000-$90,000

Our compensation reflects the cost of labor across US geographic markets.  Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future.

Bonus:  SIP-15%

Latham, The Pool Company is an  Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham, The Pool Company is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.