Client Manager

Job Description

Job Description

Company Description

This is a US based role - candidates must be in the US at time of application

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved or why the signage changed? At NielsenIQ, we work with U.S. retailers and manufacturers to help them understand their consumers, and to optimize their business down every aisle. Every day brings a new challenge working in an extremely fast paced, ever evolving, competitive retail landscape. 

On the NielsenIQ Retail Team you will work face-to-face with key retail clients to engrain robust NielsenIQ solutions. This is done by assisting your clients with navigating through complex business challenges with insightful and actionable NielsenIQ recommendations with confidence. 

RESPONSIBILITIES 

• Establish NielsenIQ as an indispensable insights partner and thought leader for your clients 

• Build sustainable client relationships through delivering everyday value to enable our customer’s success using our data, tools, and by providing insights on their business 

• Establish yourself and NielsenIQ as a trusted advisor to your clients, helping them to achieve their business imperatives 

• Train and consult clients to conduct analytics using NielsenIQ tools and data sets, democratizing insights to drive business decisions 

• Provide direction, mentorship, and support to junior NielsenIQ associates, assisting them in effectively addressing client inquiries, managing workloads, and offering overall career guidance  

• Independently complete analyses using NielsenIQ tools and data to develop insights that drive client outcomes 

• Identify potential revenue opportunities and risks with your assigned clients and lead internal teams to drive sales 

• Develop expertise and ability to advise clients on industry trends, participating in client discussions and presentations as applicable 

• Play an integral part in shaping our company’s vision by elevating the Voice of the Customer 

• Be accountable for identifying opportunities to collaborate across NielsenIQ teams and drive adoption of our NIQ assets with clients 

• Ability to work cross-functionally with internal stakeholders to identify and advise our clients on solutions for their business 

QUALIFICATIONS: 

• Bachelor's Degree Required 

• 4+ years’ experience in related industries which include: Consumer Packaged Goods, Retail, Consulting or Analytics 

• Strong analytical aptitude, naturally curious and lifelong learner. Experience with syndicated/POS data is a plus 

• Experience utilizing multiple and complex data sets through problem solving and proven project management skills 

• Experience in client service environment and ability to develop, maintain and grow client relationships 

• Project management skills and ability to manage multiple priorities in complex situations 

• Strong Presentation Skills required and ability to skillfully communicate and work collaboratively with internal & external teams 

• Strong sense of autonomy, urgency, and accountability to delight clients 

• Retail or Manufacturing background a plus (Retail Merchandising, Category Management, Operations, etc.) 

• Highly Proficient in Microsoft Office (Advanced Excel) software 

This role has a market-competitive salary with an anticipated base compensation of the following range: $83,700.00 - 93,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: -ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the -center/diversity-inclusion