Account Manager

Job Description

Job Description

Job Summary

We are seeking a highly experienced Account Manager to oversee a portfolio of community associations throughout New Jersey. This role serves as the primary point of contact for Boards of Directors, owners, and key stakeholders and is responsible for overall operational oversight, financial review, regulatory compliance, and client relationship management.

The ideal candidate is CMCA certified, possesses 10+ years of community association or property management experience, and is capable of managing complex portfolios with minimal supervision while maintaining exceptional service standards.

Key Responsibilities

• Serve as the primary liaison to Boards of Directors, ownership groups, and residents
• Prepare for and attend Board, annual, and special meetings
• Oversee day-to-day property operations and vendor performance
• Conduct routine property inspections and ensure timely follow-through on action items
• Review and approve invoices, contracts, and financial statements for accuracy and compliance
• Ensure compliance with governing documents and all applicable New Jersey laws and regulations
• Coordinate maintenance, repairs, capital improvement projects, and emergency response efforts
• Collaborate closely with internal accounting, maintenance, and administrative teams
• Provide strategic guidance to Boards regarding operations, budgeting, and long-term planning

Required Qualifications

• CMCA (Certified Manager of Community Associations) certification – Required
• Minimum of 10 years of property management or community association management experience
• Strong knowledge of Board governance, budgeting, and fiduciary responsibilities
• Excellent written and verbal communication skills
• Proven ability to manage multiple properties, deadlines, and priorities
• Proficiency with property management software and Microsoft Office
• Valid driver’s license with the ability to travel to properties and meetings throughout New Jersey
• Strong problem-solving, negotiation, leadership, and decision-making skills

Work Environment & Expectations

• Field-based with regular travel to managed properties and meetings
• Ability to respond to urgent issues outside of standard business hours as needed