Senior Director, Net Revenue Retention

Your role at DynatraceThe Senior Director, Net Revenue Retention will serve as a critical component of the renewals leadership team, responsible for maximizing customer retention, optimizing renewal processes, and driving multi-million-dollar revenue outcomes across our global customer base. Reporting directly to the VP of Global Renewals, this leader is accountable for overseeing department strategy, execution, team leadership, and cross-functional collaboration to ensure customers continue to realize value throughout their lifecycle with us.This position drives NORAM/LATAM renewal strategy and global operations, integrating commercial acumen, cross-functional leadership, customer-centric execution, and data-informed decision making to maximize revenue and retention.Remote within the U.S.; candidates located within 45 miles of Boston, Denver, or Detroit will follow a hybrid schedule.Key ResponsibilitiesDefine and execute strategies that maximize renewal rates and recurring revenue aligned with DT growth objectives.Own end-to-end renewal lifecycle, driving operational excellence and accountability for meeting and exceeding revenue targets.Oversee the renewal process to ensure the achievement of revenue targets.Translate long-term company strategies into actionable renewal goals, business plans and performance metricsLead rigorous analysis of renewal performance and customer data to uncover trends, forecast revenue, and inform strategic decisionsCultivate and expand executive-level relationships with key customers to secure loyalty and contract continuityAddress customer concerns and negotiate renewal terms. Resolve complex renewal negotiations and commercial escalations with a focus on value, retention and long-term partnershipBuild and lead a high performing global renewals organization – fostering a culture of ownership, impact and continuous improvement.Optimize renewal processes, systems and tools to drive maximal scalability and efficiencyChampion cross-functional collaboration with Sales, Customer Success, Services and Legal to ensure seamless customer lifecycle integration.Design and implement programs to reduce churn, increase customer lifecycle value and improve satisfaction across segments.Establish formal mechanisms for capturing feedback to understand customer needs and improve satisfaction.Ensure all renewals activities adhere to contractual, legal and compliance standards.Monitor market trends and competitive dynamics to proactively adjust renewal approaches and maintain strategic edge.Identify opportunities for upselling and cross-selling during the renewal process.Be an influential leader, engage at the Sales Geo VP level and at the Executive levels within our customer base.Analyze renewal trends and risk indicators to develop proactive mitigation and expansion strategies.Partner with Revenue Operations and Finance to forecast renewals pipeline, measure performance, and improve predictability.What will help you succeedMinimum requirements10+ years experience in enterprise SaaS, including 5+ years leading renewal and/or account management, or customer success teams at scale.Preferred requirements15+ years of experience in SaaS, with at least 5 years leading renewals teams, customer success, or account management teams at scale.Proven success leading high-velocity, data-driven renewals motions in complex environments in a global remit.Deep understanding of the customer lifecycle in a hybrid GTM model.Demonstrated commitment to data, process improvement and operational rigor in a fast paced setting.Passion for AI, observability, and helping customers realize value in complex technical environments.Proven success driving high customer retention and revenue growth in a global, high-volume B2B environment.Deep understanding of enterprise software sales cycles, subscription and usage-based pricing models, and customer lifecycle economics.Strong commercial acumen with experience in renewal forecasting, contract negotiation, and upsell/cross-sell alignment.Demonstrated commitment to data, process improvement, and operational rigor in a fast-paced environment.Ability to lead and scale geographically distributed teams, with a track record of hiring, developing, and retaining top talent.Strong strategic thinking with the ability to translate customer and market insights into actionable plans.Ability to build trusted relationships with internal stakeholders across Sales, CS, Finance, Legal, and Product.Excellent communication and executive presence, with the ability to represent the renewals function at the Geo VP level.Resilience and adaptability in high-growth, evolving environments, with a bias toward action and accountability.Why you will love being a DynatracerDynatrace is a leader in unified observability and security.We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.Over 50% of the Fortune 100 companies are current customers of Dynatrace.Compensation and RewardsAt Dynatrace, total compensation for this role is made up of a strong base salary, a commission variable, and equity.Base Salary Range: $170,000 - $215,000. Your exact offer will be based on your unique experience, skill set, education, and geographic location.Variable Pay: Additional commission tied directly to your success and performance targets.Beyond your cash compensation, Dynatrace offers a comprehensive rewards package designed to support your life, well-being, and long-term wealth, including:Equity & Financial Future: Eligibility for Restricted Stock Units (RSUs), an Employee Stock Purchase Plan (ESPP), and a company-matched 401(k) program.Time to Recharge: Unlimited personal time off (PTO) and 4 Dynatrace Wellness Days a year.Health & Wellness: Premium medical and dental benefits.Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines.We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact View email address on click.appcast.io . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law . To be considered for this position, please upload your resume/CV.Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.Wellness DaysFour company-designated extra paid days off for you to recharge batteries.FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need.Employee Stock Purchase PlanPurchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.Learn & developCompany-wide learning perks, designated team's learning days, and more.Volunteering dayA day of paid volunteer time to support a community or cause you care about.Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.About DynatraceDynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence. #J-18808-Ljbffr Dynatrace LLC