Account Manager

Job Description

Job Description

Job Title: Account Manager

Industry: Manufacturing

Location (city, state): Franklin, TN

Assignment Type: Contract-to-Hire, conversion at 3-months

Pay: $26 – $28 / hour + bonus/commission after conversion

Work Schedule: Monday–Friday, Full-Time, On-Site

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a growing B2B organization looking for an Account Manager to support and expand an established customer base. This is an opportunity for a relationship-focused sales professional who enjoys managing a portfolio of accounts, identifying new opportunities within existing relationships, and working toward measurable revenue goals.

Job Description:

The Account Manager will manage a designated group of customers and serve as a primary point of contact for their ongoing business needs. This position combines relationship management, proactive sales outreach, cross-selling, customer support, and CRM activity. The ideal candidate is comfortable working with a high volume of customers and is motivated by building relationships and growing existing business.

Key Responsibilities:

• Manage an assigned portfolio of customer accounts and take ownership of overall account activity and growth.
• Build strong relationships with customers through regular phone and email outreach.
• Maintain a consistent contact strategy based on customer needs, account potential, and sales opportunities.
• Identify opportunities to introduce customers to additional products and services that align with their business needs.
• Work to increase customer spend and expand existing relationships through consultative selling.
• Maintain frequent customer conversations and proactively follow up on open opportunities, quotes, orders, and account needs.
• Collaborate with outside sales representatives and internal teams to strengthen customer relationships and uncover additional opportunities.
• Record calls, customer interactions, opportunities, and follow-up activities accurately within the CRM.
• Review account information and CRM activity to determine outreach priorities and identify areas for growth.
• Respond to customer questions and resolve issues by coordinating with customer service, operations, finance, and sales teams.
• Assist with pricing, quotes, order updates, and other account-related requests as needed.
• Maintain accurate customer records, contacts, notes, and opportunity information.
• Meet established activity and performance expectations while managing multiple accounts and priorities.

Qualifications:

• High school diploma and 2–3 years of B2B sales, inside sales, account management, or customer-facing experience; OR a bachelor’s degree in Business or a related field.
• Experience managing multiple customer accounts or a high-volume book of business.
• Strong phone and written communication skills.
• Comfortable making frequent outbound calls and maintaining regular customer contact.
• Previous experience working in a CRM system.
• Strong organization and time-management skills.
• Customer-focused approach with a strong sense of ownership.
• Ability to identify sales opportunities and confidently discuss additional products or services with customers.
• Comfortable balancing relationship management, sales activity, and administrative responsibilities.
• Self-motivated and results-oriented with the ability to work in a fast-paced environment.

Preferred Qualifications:

• Experience in distribution, packaging, manufacturing, industrial products, or a related B2B environment.
• Background supporting multiple product categories or business lines.
• Experience with account expansion, upselling, or cross-selling.
• Experience working with both inside and outside sales teams.

Additional Details:

• This is a full-time, on-site position in Franklin, TN.
• Conversion is expected at 3 months, at the latest.
• Once converted, candidates are able to earn monthly bonuses.
• Success in this position will be measured through activity metrics.
• Candidates should be comfortable spending a significant portion of the day communicating with customers by phone and email.

Perks:

• Dedicated training and coaching
• Opportunity to grow an established customer portfolio
• Collaborative sales environment
• Opportunities for career growth and increased responsibility

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.