Service Technician

Job Title

Performs installation, maintenance and repair of propane and/or oil burning systems, HVAC units, equipment, and appliances for Southern States Cooperative, Inc. (SSC) customers. May also perform repair and maintenance work on diesel or gasoline tanks and equipment. Strictly adheres to government regulations and SSC operating procedures while working independently.

Essential Job Functions -- complexity of essential job functions increases with grade level

Maintain regular communication with facility leadership regarding daily service dispatching for new installation, repair and maintenance of appliances, systems and related equipment. Provide updates and input on installation schedule, job progress, account issues, supply of materials and other critical factors.

Safely install and repair propane, oil burning, diesel and/or gasoline systems, equipment, and appliances according to federal and state codes. Calibrate equipment to proper settings. Effectively utilize HVAC, mechanical, electrical, millwright, plumbing, and other specialized skills and the appropriate tools as determined by the job. Read and effectively interpret electrical and mechanical blueprints, manuals, engineering specifications, diagrams, meters, gauges, and control panels to perform installations and repair equipment. Gather and analyze information to diagnose malfunctions and troubleshoot systems. Represent SSC in a positive manner by providing reliable and prompt service to customers. Communicate in a professional and courteous manner. Provide usage instructions for all equipment and appliances serviced. Review account details, collect payments or provide invoices, and confirm future service with customers. Strive to grow and maintain SSC market share through excellent service and customer referrals. Discuss new equipment sales with current and prospective customers. Conduct site surveys and identify products and equipment to meet capacity needs. Assist customers in making an educated and informed decision by reviewing options and presenting recommendations. Effectively operate Southern States Cooperative, Inc. (SSC) commercial motor vehicles in compliance with government regulations and SSC policy. Perform routine maintenance and repair to keep vehicles in good working condition. Depending upon location, may load and deliver supplies of propane and/or other fuels according to standard operating procedures. Handle and lift canisters into truck and/or utilize load hose, meters, gauges, and terminal controls for bulk fuel loading (top load and bottom load). Obtain distribution of fuel from SSC facility or third party terminals. Prepare and maintain invoices, reports, logs, vehicle and equipment maintenance records and other related documents accurately, neatly, and in a timely manner. Maintain complete and up-to-date files on parts manuals, service manuals, and service bulletins. Maintain files on all equipment sold including design, bill of materials, follow-up report, guarantee and warranty cards, and records of service. Ensure that all in-warranty parts are returned to supplier along with proper information in order for location to receive proper credit. Maintain adequate parts inventory. Assist with taking physical inventory of parts, equipment and merchandise. Adhere to inventory control initiatives. May assist with shipping and/or receiving of related products as determined by business need. Effectively utilize forklift and other material handling equipment according to facility procedures. Participate in specialized training, certification courses, and/or meetings as requested. Learn and develop techniques to enhance job performance and to stay current on industry safety and operational standards. Maintain a clean and orderly work area by keeping tools, equipment and supplies in proper places. Minimize waste and properly dispose of waste material. Perform all related cleaning of equipment, vehicle and work areas according to Housekeeping Plan and SSC procedures. Perform work safely as to not cause harm to yourself, customers and property, co-workers, equipment, or inventory. Utilize Personal Protective Equipment (PPE) as required. Operate all equipment and vehicles according to SSC policy and government regulations. Comply with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies. Perform all other job functions as assigned.

Additional Essential Job Functions for Grade 427

Plan the schedule for repair, installation and service of equipment and appliances in coordination with supervisor.

Demonstrate advanced installation and repair skills. Provide guidance and coaching to Service Technicians on repair, installation and maintenance of equipment, and discussing equipment needs with customers. Communicate technical information in a clear and concise manner.

Partner with facility team members to ensure charges and credits are properly recorded

Qualifications

Education: Requires a High School Diploma or General Education Degree (GED)

GRADE 420 Experience -- Training Level:

Requires knowledge of mechanical systems and ability to learn and develop repair and installation skills in a trainee role. Previous Southern States work experience a plus.

Licensing requirements vary by location and are based on state/federal regulations.

Requires Petroleum and/or Propane Certification (or ability to obtain)

May require Commercial Driver's License depending upon location

May require Hazardous Materials and/or Tanker Endorsements (or ability to obtain)

Prefer Apprentice license in HVAC, Liquid Propane Gas Fitter or related trade

GRADE 426 Experience

Requires two (2) or more years of experience with installation and repair of propane or oil based heating systems (HVAC), equipment and appliances, as well as experience with diesel and gasoline equipment. Previous Southern States work experience a plus.

Licensing requirements vary by location and are based on state/federal regulations.

Requires license in HVAC, Liquid Propane Gas Fitter or related trade

Requires Petroleum and/or Propane Certification (or ability to obtain)

Requires Commercial Driver's License (Class C or Class B depending upon location)

Requires Hazardous Materials and/or Tanker Endorsement (or ability to obtain)

GRADE 427 Experience

Requires three (3) or more years of experience with installation and repair of propane or oil based heating systems (HVAC), equipment and appliances, as well as experience with diesel and gasoline equipment. Previous Southern States work experience a plus.

Licensing requirements vary by location and are based on state/federal regulations.

Requires license in HVAC, Liquid Propane Gas Fitter or related trade; Prefer Master License

Requires Petroleum and/or Propane Certification (or ability to obtain)

Requires Commercial Driver's License (Class C or Class B depending upon location)

Requires Hazardous Materials and/or Tanker Endorsement (or ability to obtain)

Requirements -- complexity of requirements increases with grade level

This position requires the safe operation of a motor vehicle to perform essential job functions and mandatory compliance with the SSC motor vehicle safety policy

Satisfactory completion of required training and certification, dependent upon location

Effective knowledge of mechanical, electrical, plumbing, and/or pipe fitting repair and maintenance

Able to cut, weld, and fabricate metal

Able to read and interpret blueprints and schematic symbols, manuals, engineering specifications, diagrams, meters, gauges, and control panels

Able to gather and analyze data to troubleshoot and diagnose repair needs utilizing test instruments and specialized tools

Computer literacy to operate SSC business systems

Able to effectively communicate technical information

Able to effectively utilize interpersonal skills to communicate customer sales and service

Able to utilize GPS equipment

Able to work well independently and follow safety, quality control and operating procedures at all times

Able to add, subtract, multiply, divide and calculate percentages in all units of measure, using whole numbers, common fractions and decimals; able to calculate dimensions, liquid measurements and calibrations

Able to perform work with concentration, focus and attention to detail

Able to operate a forklift, handcart and other industrial equipment

Able to complete paperwork, reports, documentation, and email communication in a legible, organized, and timely manner

Able to speak, read, write the English language in a proficient manner

Able to work in a fast paced team environment

Able to work extended hours to meet business demands

Work Environment

Performs essential job functions in various environments, including: driving a commercial motor vehicle and working at a customer site, outdoors where may not be protected from weather conditions, and in a warehouse environment subject to seasonal temperatures and humidity.

Frequently exposed to hazards including:

Heating oil, kerosene, diesel, gasoline, and/or liquid propane, and related odors and fumes

Moving mechanical parts and vehicles

Noise levels where hearing protection is optional per PPE Plan

Dust, wet surfaces, vibrations, and electrical current

Schedule requirements will vary during peak and off-peak seasons. Extended hours and/or alternate work schedules are required and may vary by location. 24/7 On-call or Emergency Service