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Remote ESC Manager: Lead Call Center & Coaching

The AQ Approach

New York, NY
  • Remote job

The AQ Approach seeks an Employee Support Center Manager to lead a team of agents, ensuring high standards of support and performance. This role requires data-driven decision-making and hands-on coaching, with a focus on maintaining call quality and agent morale. The ideal candidate will have a strong background in call center management, excellent bilingual communication skills, and the ability to thrive in a fast-paced environment. Join us to make a meaningful impact within a growth-oriented company. #J-18808-Ljbffr The AQ Approach

Vacancy posted 2 days ago
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