CELIC Chief Operating Officer

OBJECTIVE

CELIC Chief Operating Officer Objective To direct and oversee CELIC’s operational activities nationally. To oversee policies, objectives, and initiatives for the corporation. To establish the overall direction and strategic initiatives for market growth, profitability, and expansion. To evaluate current and proposed systems and procedures and determine and implement changes as necessary. To lead and coach operational and sales leadership to meet company goals.

RESPONSIBILITIES

CELIC Chief Operating Officer Responsibilities Plan, direct, and supervise the business affairs of the company, according to applicable laws and government regulations. Maintain and create strong internal controls around operational processes such as death claim processing, surrender processing, loan processing, and new business processing. Develop and monitor Key Performance Indicators that meet the service quality expectations of the organization. Lead initiatives to drive the company forward, utilizing advancements in technology and products to provide modern solutions for customers and agents. Maintain awareness of industry developments and insurance marketing through participation in professional associations and continued personal professional education. Recruit and maintain high quality, competent, and effective staff. Motivate employees and create confidence in the leadership of the company. Promote a culture of accountability, collaboration, innovation, centered around the desire for continuous improvement. Develop and recommend the annual budget for the organization to be reviewed by the Vice President, Life Operations and manage the operation within the proposed budget. Lead the company to achieve profitability and sales growth goals as set forth in the Strategic Plan. Set goals and objectives to recognize opportunities for profit and growth, and to move quickly to take advantage. Recognize potential liabilities and promptly employ corrective actions to protect and preserve company assets. Establishing short- and long-term goals and be responsible for moving the company toward these goals. Assist FBI CEO and Vice Presidents in developing and implementing marketing strategies for the future success of the Farm Bureau Insurance Companies. Participate in special projects, assignments, and project teams as assigned by the FB Vice President Life Operations.

QUALIFICATIONS

CELIC Chief Operating Officer Qualifications Required Bachelor's degree in marketing, business, insurance, or finance required. Ten years’ experience in an insurance-related organization required. Minimum five years’ management experience required, with a background and knowledge of insurance and business plan development and implementation preferred. Designations such as FLMI, CLU, LLIF, preferred, or currently working toward such professional life designations. Preferred Master’s degree preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 #J-18808-Ljbffr Farm Bureau Insurance of Michigan