Office Receptionist

Job Description

Job Description

Job Summary:

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our physical therapy clinic. As the first point of contact for our patients, you will play a key role in creating a welcoming and professional environment while supporting daily administrative operations. This position requires excellent communication skills, the ability to multitask, and a genuine interest in patient care.

Key Responsibilities:

• Greet patients warmly and check them in for appointments
• Answer incoming calls, schedule/reschedule appointments, and manage the appointment calendar
• Verify insurance information and collect co-pays or payments at time of service
• Maintain accurate patient records and update contact or insurance details as needed
• Handle patient intake paperwork and ensure all forms are completed correctly
• Communicate professionally with physical therapists and other staff to ensure smooth clinic operations
• Maintain a clean, organized, and welcoming reception area
• Process incoming and outgoing mail and faxes
  
• Follow HIPAA guidelines to protect patient confidentiality at all times

Qualifications:

• High school diploma or equivalent required
• Prior experience as a receptionist, front desk associate, or administrative assistant (preferably in a healthcare or therapy setting)
• Knowledge of medical terminology, insurance verification, and patient scheduling is a plus
• Proficient with computer systems and basic software (Microsoft Office, EMR/EHR systems)
• Strong interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced environment

Hours

• Mornings - 8 am to 12 pm
• Tuesdays to Fridays 

Preferred Skills:

• Experience with physical therapy or rehabilitation clinic workflows
• Familiarity with scheduling software (e.g., WebPT, Clinicient, or similar)