Field Service Representative (FSR), xCell (Seattle/Tacoma)

Firestorm is looking for a Field Service Representative (FSR), xCell who will support U.S. Indo-Pacific Command (USINDOPACOM) operations including U.S. Forces Korea (USFK) and INDOPACOM-region partner-nation pursuits. You will provide responsive deployment capability from the Pacific Northwest, deliver New Equipment Training (NET) sessions, and serve as the first point of human contact for customer-surfaced technical issues on xCell systems. This is an on-call, customer-facing role with INDOPACOM tempo.

Your Key Responsibilities

• Provide on-call deployment capability from the Pacific Northwest to U.S. INDOPACOM-area customer sites.
• Deliver NET sessions on xCell systems as instructor or assistant instructor.
• Diagnose, troubleshoot, and repair xCell systems in the field within the Tier 1 / Tier 2 playbook; escalate to Senior FSR / Tech Lead as needed.
• Log every field-surfaced event in the VOC Field Capture Form within 24 hours per the published SLA.
• Maintain the regional field tool kit, parts inventory, and field-deployable test fixture.
• Build and sustain working relationships with INDOPACOM-area customers including USFK partner units when contracts support.
• Perform other duties as needed

Required qualifications

• Associates degree or Trade School Certificate in Engineering or equivalent discipline. In lieu of degree/certificate a High School diploma/GED or military service with 8+ years of relevant experience
• U.S. Citizenship required due to ITAR regulations & the ability to maintain a Department of Defense (DoD) security clearance
• Active Secret clearance at hire required.
• 3+ years field service experience on industrial, additive manufacturing, or military hardware platforms.
• HP Multi Jet Fusion (MJF) certification, required to obtain within first 90 days post-hire.
• Current U.S. passport at hire.

Preferred qualifications

• Prior U.S. military service in a maintenance MOS; Pacific Air Forces (PACAF), 8th Army, or III Marine Expeditionary Force (III MEF) experience preferred.
• Top Secret eligibility.
• Pacific-region customer-facing experience.
• Familiarity with ITAR shipping documentation and HAZMAT protocols for Pacific routes.

About Firestorm

Firestorm is a California-headquartered defense-tech company building expeditionary advanced manufacturing systems (xCell), Group 1-3 modular Uncrewed Aircraft Systems (Tempest), and Group 1 quadcopter Uncrewed Aircraft Systems (Squall, produced via the xCell manufacturing platform). We are 150 employees, Series B, and growing the Mission Success function from the ground up to deliver white-glove fielding, sustainment, and customer success for the operators who decide vendor credibility in the first 72 hours of operational use. Our Mission Success function is Warfighter First, Led by Warfighters - the team that fields the system is the team that fielded systems like it.

Work Environment

• Position is based in Seattle/Tacoma WA. area
• We welcome candidates who are local or open to relocating; relocation assistance is available and may be included in the offer package where appropriate.
• Willingness and ability to travel 40-60% of the time; on-call for U.S. Indo-Pacific Command (USINDOPACOM) responsiveness; CONUS and OCONUS as required

Compensation

• Base salary: $95,000 - $110,000 base, commensurate with experience
• Equity: Meaningful equity grant in a growth-stage defense technology company

The posted salary range reflects an estimate based on a variety of compensation factors, including but not limited to relevant experience, education, certifications, specialized skills, geographic location, and business needs. Actual compensation may vary, and this range is subject to change as our compensation structure or market conditions evolve.

Benefits & Perks

Our culture fosters collaboration, respect, and trust, empowering passionate people to do their best work. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation:

• We offer comprehensive medical, dental, and visions plans
• 401(k) Retirement Savings Plan to invest in your long-term retirement goals
• Equity grants for new hires
• Unlimited PTO
• Extremely generous company holiday calendar, including holiday hiatuses in July & December.
• Generous Parental Leave
• Lifestyle Spending Account
• FSA
• DCFSA
• HSA
• Hospital Indemnity insurance
• Critical Illness insurance
• Accident insurance
• Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
• Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.

Export Control Compliance

To conform to U.S. government export control regulations, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Equal Opportunity Statement

Firestorm is an equal opportunity employer, committed to creating a diverse and inclusive workplace, and upholding equitable hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process.

Firestorm is committed to fostering an inclusive and accessible work environment. If you require accommodations or assistance during the application process, please don't hesitate to reach out to us at View email address on click.appcast.io so we can provide the support you need.