General Clerk III

Capitol Heights-MD

Full time

2026-9126

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities .

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary

This position completes routine enrollment tasks in support of the provider enrollment representatives and team; researches and controls incoming applications and correspondence to ensure the work is properly categorized; and reviews and processes a high volume of prospective provider enrollment applications. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Reviews, researches, and processes provider enrollment applications abiding to contract regulations, internal policies, and guidelines.

• Coaches providers through the enrollment process and provides inbound phone support.

• Intitiates requests for information to complete the online enrollment process.

• Verifies credentialing information and completes fraud detection and prevention.

• Provides Quality Assurance check s on the provider enrollment data and enters application information into claims processing systems.

Additional Responsibilities

• Navigate proprietary computer systems to ensure necessary information is identical in the appropriate systems.

• Researches and controls incoming applications and correspondence to ensure work is properly categorized.

• Extensive data entry into internal document management and workflow systems.

• Manages inbound/outbound online FAX queues to and from providers.

• Creates and mails notification letters.

• Completes application returns, rejections, and/or application acknowledgement process.

• Supports other enrollment functions such as extensive status calls, data entry, special mailings, etc.

• Meet and maintain performance requirement quality of 98% accuracy.

• Supports team on special projects and assignments.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.

• Twelve (12) months clerical/provider enrollment experience required.

• Advanced computer skills, keyboarding, and data entry skills required.

• Experience with computer programs such as: Microsoft Word, Excel, Access, Outloook, Teams, and SharePoint required.

• Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulation, policies, and procedures preferred.

Knowledge, Skills, and Abilities

• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve.

• Proficiency in Microsoft Office skills, and the ability to become familiar with company specific programs and software.

• Be an organized and self-directed individual who is a team player.

• Excellent verbal communication skills.

• Keen attention to detail and able to carry out work with the highest levels of accuracy.

• Excellent customer service skills.

• Ability to work in fast paced environment.

• Ability to perform work remotely at the discretion and approval of management.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to use hands to fingers, handle, or feel; reach with hands and arms. This position requires prolonged siting, telephone usage,and the use of office equipment such as computer terminals, headsets, telephones, copiers, and printers . The employee must occassionally lift and/or move up to 15 pounds and infrequent stooping. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.