Retail Sales Manager (Charlotte, NC)

Job Description

Job Description

Description:

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand-negative and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.

The Retail Store Manager is responsible for overseeing all aspects of store operations, including sales performance, customer service, employee management, inventory control, and financial results for retail stores located on our corporate client campuses. This role ensures the store operates efficiently, meets business objectives, and delivers exceptional customer experience while maintaining company standards and policies.

We are looking for a Retail Store Manager to oversee operations at our branded merchandise store located within our client corporate campus in Charlotte, NC. Our ideal Store Manager has excellent customer service skills, a winning attitude, and an expectation of success. They are enthusiastic, responsive, upbeat, confident, self-motivated, organized, and focused on customer satisfaction. They are responsible for the managing the retail store and will oversee one Retail Sales Associate.

Key Responsibilities

Store Operations

• Manage the daily operations of the retail store.
• Ensure compliance with company policies, procedures, and safety standards.
• Maintain store appearance, merchandising standards, and overall store environment.
• Oversee opening and closing procedures.
• Drive sales growth and achieve revenue targets.
• Monitor and analyze key performance indicators (KPIs).
• Execute promotional campaigns and marketing initiatives.
• Knowledge of visual merchandising principles and retail presentation standards.

Team Leadership

• Recruit, hire, train, and develop store associates.
• Create employee schedules and manage labor costs.
• Conduct performance evaluations and provide coaching and feedback.
• Foster a positive, high-performance culture focused on customer service and results.

Customer Experience

• Ensure exceptional customer service standards are consistently met.
• Resolve escalated customer concerns and issues.
• Monitor customer feedback and implement improvement initiatives.
• Observe, assess, and respond to customer and operational needs throughout each shift.

Inventory & Merchandising

• Manage inventory levels and stock replenishment.
• Ensure accurate inventory counts and loss prevention practices.
• Coordinate product displays and merchandising activities.
• Regularly lift, unpack, move, organize, and stock merchandise.

Requirements:

Qualifications

• 3+ years of retail management experience.
• Proven success in achieving sales goals and managing teams.
• Strong knowledge of retail operations, merchandising, and inventory management.
• Proficiency with point-of-sale (POS) systems and Microsoft Office applications.
• Able to communicate effectively in person, by phone, and through email and other electronic communication platforms.

Required Skills

• Leadership and team development
• Sales and business management
• Customer service excellence
• Problem-solving and decision-making
• Communication and interpersonal skills
• Time management and organization
• Conflict resolution

Compensation: The estimated hourly range for this position is between $25.00 - $30.00 an hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More About HALO: At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.

• Career Advancement : At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.
• Culture : We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.
• Recognition : At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on us.fitly.work. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.