Customer Service Representative

Customer Service Representative (CSR)As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.What We Expect Of You:Serve as the primary internal representative of the organization.Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needsCommunicate customer requirements to the support team in accordance with company policies and procedures.Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead managementDetermine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)Knowledge and experience in a printing shop would be preferredAttract potential customers by answering product and service questions and suggesting information about other products and services.What You Bring To The Table:Print shop experience preferred but not requiredFun person with positive attitude with customersAdobe suite design experience preferred.Someone who is coachable and has a desire to learn new things everydayExperience conducting customer needs assessments in detail, asking questions, self starter and evaluating customer satisfactionAbility to effectively build relationships with customers and teammates.Strong written and verbal proactive communication skillsStrong organizational skills, highly organized on emails and workloadsDesire to continuously look for ways to help people going extra mile with our customers and staffCritical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees. Compensation: $40,000.00 - $45,000.00 per yearAt AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!