Concierge Assocate

Concierge AssociateNew York, New York, United StatesSPS Global is seeking a polished and service-oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service.The ideal candidate is engaging, resourceful, and confident, with a strong ability to create positive first impressions and provide seamless support across front desk and office services functions.Job OverviewAs the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment.The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience.Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadershipWhat You'll DoReception & Guest ExperienceGreet guests, clients, and vendors in a professional and welcoming mannerCheck in visitors and create guest passes in accordance with security proceduresMaintain a polished and organized front desk and lobby environmentAssist clients with escorting guests as neededCommunication & Front Desk OperationsAnswer incoming calls and direct them to the appropriate departmentsRespond to inquiries with professionalism and efficiencyProvide clear and helpful information to visitors and employeesOffice Services SupportProvide general office services support as neededAssist with administrative and workplace tasks to support daily operationsMaintain a high level of service across all touchpointsWhat We're Looking ForRequiredHigh School Diploma or equivalentStrong customer service and communication skillsProfessional appearance and demeanorAbility to multitask and manage a fast-paced front desk environmentStrong organizational and interpersonal skillsPreferredExperience in reception, concierge, hospitality, or customer-facing rolesExperience working in a corporate or professional office environmentCompetenciesCustomer-first mindset with a strong focus on service excellenceConfident, engaging, and professional demeanorStrong verbal and written communication skillsResourcefulness and problem-solving abilityAbility to remain calm and composed under pressureAttention to detail and organizational skillsPhysical RequirementsAbility to sit, stand, and walk for extended periodsManual dexterity for operating phones and office equipment Travel: None or negligibleWhat We OfferCareer Growth: Opportunities to expand into broader office services and workplace operations roles.Learning & Development: A culture that supports continuous learning and professional growth.We Recognize Talent: Recognition programs across all employee levels.Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary. Disclaimer: This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy.Pay Range$18 - $18.50 USDAbout SPSSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.