Exhibit and Visitor Operations Coordinator

Job Details Locations Headquarters, Boston, MA On-site Hospitality Full-Time Description DEPARTMENT: Plaza Activities

SUMMARY

The Christian Science Plaza is a treasured destination for Church members, neighbors, local college students, and visiting tourists. The aim is to offer each guest a thought-changing experience that inspires hope through the “How Do You See the World?” experience, tours, programs, and web content. The scope of work of the Plaza Activities (PA) department combines public facing ministry work through serving visitors in the “How Do You See the World?” exhibit, the Mapparium, on Church tours, and outdoors on the Plaza. The Exhibit and Visitor Operations Coordinator will understand and have the ability to perform duties relative to the daily operational needs of running the “How Do You See the World?” exhibit, but will also be tasked with supporting the Exhibit Manager in larger scale projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position handles support of three key areas of work: Performs administrative duties and project coordination to support the Plaza Activities and Exhibit Manager and the Plaza Activities management team. Collaborates on group and visitor engagement planning, coordination, and visitation, in support of the Group and Visitor Engagement Coordinator. Serves all duties of a Plaza Activities Associate in the “How Do You See the World?” experience, and during tours of The Mother Church. How Do You See the World? Exhibit Support In support of the Exhibit Manager, this position aids in the coordination of all elements of the content, maintenance, promotions, and budget for the exhibits within the “How Do You See the World?” experience through cultivating vendor relationships, fostering partnerships through various networking engagements, and stewarding strong collaboration within the organization around innovating and problem-solving. Regularly monitors exhibits and reports on and follows through with actionable needs. Curates and reviews exhibit content in partnership with the Plaza Activities and Exhibit Manager. Assists with content development and engagement strategies for underserved markets. Gathers and responds to feedback on the user experience in the exhibits. Coordinates requests to use publicly accessible first-floor spaces. Maintains and nurtures relationships with all vendors for the “How Do You See the World?” experience. Maintains and nurtures relationships with all internal partners for the “How Do You See the World?” experience, including: Promotion and Design Services (PDSG), Office of the General Counsel (OGC), Broadcast & Multimedia Production Services (BMPS), Office of the Chief Information Officer (OCIO), The Mother Church Reading Room (TMCRR), Office of the Clerk, Real Estate Planning & Operations (REPO), Customer Care Center (CCC), Community Relations Liaison, and The Mary Baker Eddy Library (MBEL). Fulfills requests and directives from the Plaza Activities and Exhibit Manager in partnership with the Christian Science Board of Directors (CSBD). Responds to and facilitates conversations with community partners and the Press, at the direction of the Plaza Activities and Exhibit Manager, as a potential primary point of contact. Learns continually about the history and significance of Mary Baker Eddy’s life, her teachings, the Church she founded, and the Christian Science movement. Operations, Communications, and Group Visit Support In support of operations, communications, and group coordination, this position coordinates PA projects that improve the department's efficiency, relevance, and operations. Utilizing strong administrative, problem-solving, and communication skills, this position helps management stay organized and timely with deliverables. Attention to detail, flexibility, and confidentiality are required in this position, as is the expression of outstanding customer service for visitors and staff. The incumbent must have a solid grasp of the mission of the Church and must be actively engaged in furthering the cause of Christian Science. This position’s primary responsibilities are to handle administrative duties in a timely manner, support group and visitor engagement planning and coordination, and be able to serve as a Plaza Activities Host as needed. Administrative Duties Works to strengthen PA culture through discerning needs and responding proactively. Maintains detailed knowledge of PA operations, procedures, and personnel. Provides executive-level administrative support and day-to-day office administration for the Exhibit Manager, which includes: managing schedules, projects, deadlines, and communications, coordinating vendor work within the exhibits in conjunction with OCIO, submitting and tracking exhibit-related operational needs, helping with PA inventory for third-party marketing partners (e.g., Meet Boston), overseeing ongoing relationships and coordination with exhibit partnerships (e.g., Museum Pass libraries, BlueStar Museums), and third-party ticket vendors (e.g., Go City, GetYourGuide). Coordinates responses to incoming correspondence, partnering with other departments as needed. Helps maintain a clean and organized PA office and break spaces, as well as public spaces in the churches and Publishing House. Group and Visitor Engagement Works on a small team to coordinate groups and field trips to the Plaza, which includes working with the Groups Team for coordinating communications with group requests, arranging details to meet the needs of each group, updating PA calendars and department-wide documentation, Trello boards, and the point of sale (POS) system, and communicating with supporting staff about the visit. Interacts personally with groups onsite as a primary contact, group shepherd, and/or group guide. Supports youth and community events. Recommends opportunities for process improvements. Supports the creation and implementation of activities that extend the educational experiences for groups. Event Planning Works primarily behind the scenes supporting the Assistant Manager, Plaza Activities: Operations & Communications, in arranging for and coordinating the logistics of public events held on the Plaza (except those events held inside the church). Understands the unique nature and needs of the property as a Church home and also a business site. Is aware of activities taking place on the Plaza, and how they might impact visitors and events. Is able to correct misconceptions about Christian Science in a wise and Christian manner. Supports the PA liaison with REPO, OCIO, BMPS, and the MBEL. Projects and Other Duties Tracks and shepherds multiple projects from start to completion, while also completing smaller projects on own with little or no supervision. Supports PA by researching and recommending needed department changes in policies and procedures when they arise. Masters the point of sale (POS) system, and supports any needs related to operating system updates, data reporting, changes in programming, and staff training. Learns the Plaza Activities Associate/Host positions so as to be able to help with staffing as needed. Learns continually about the history and significance of Mary Baker Eddy’s life and the Christian Science movement. Assists with other tasks as assigned.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships Supervision: Plaza Activities Manager Supervises: None Regular Contacts PA Manager and Assistant Manager, and the Group and Visitor Engagement Coordinator, Operations and Communication Coordinator, The Mary Baker Eddy Library, Promotion & Design Services Group, the Office of the Chief Information Officer, Real Estate Planning and Operations, and a network of subcontractors and vendors, and the general public.

JOB REQUIREMENTS

Education/Experience The incumbent has experience in tourism, hospitality, operations, events, and/or project management. This individual is a master at learning technology, provides outstanding customer service, and is able to build relationships with internal and external clients. College degree or equivalent work experience. Previous experience in hospitality, customer service, visitor engagement, teaching, public speaking, tour guiding, or a related public facing role. Branch church or field work with some experience speaking with the #J-18808-Ljbffr Christian Science