SERVICE ADVISOR

Service Advisor/Writer (CSR)

American Fleet Services is seeking a self-starting, take-charge individual for our growing Service Center Team. This driven individual will be responsible for coordinating new and existing maintenance and repair appointments daily, interacting with customers, fleet management companies, and the AFS team.

The ideal candidates will share the ALL-IN attitude that makes American Fleet Services the premier "business class" commercial vehicle service center in Northeast Ohio. Our dynamic company culture values customer relationships, employee loyalty, and good old-fashioned hard work, above all. Our customers rely on us to maximize uptime and guarantee that their business fleets are always repaired, revitalized, and ready to roll.

If you're the right person, we'll provide a competitive compensation package including comprehensive training, ongoing professional development, generous benefits, and unlimited earning potential.

Customer Service Representative Job Duties:

To include but not limited to the following:

• Set, confirm, and prepare appointments to expedite our customers' service experience
• Determine vehicle needs based on customer information, vehicle walk around, and a technician's multi-point inspection and/or diagnosis
• Produce estimates and repair orders for customers with full transparency, including cost and time estimates
• Communicate frequently with supervisors, technicians, and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle maintenance and repairs
• Gain superior product knowledge to effectively help customers with service maintenance requirements, warranty information, and additional services offered by AFS
• Maintain existing accounts and establish good relationships with new accounts
• Keep management informed by submitting activity and results reports, i.e. daily call reports, weekly work plan, monthly analysis reports, etc.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Recommend changes in products, service, and policy by evaluating results and competitive developments

Compensation: This is an hourly based opportunity with no limit on earning potential. Our customer base is well established and within a well-groomed territory.

Benefits: Health; 3-Plan Options; with First Day Coverage plus…

Dental

Vision

Wellness

Prescription

Life Insurance; Paid

Short / Long Term Disability

Paid Time Off; PTO

Paid Holidays

Bereavement Pay

401K with Employer Match

Employee Assistance Program; EAP

Tuition Reimbursement

Continuous Education and Training Support

Tool & Boot Reimbursement

Uniforms / Outer Wear

Employee Referral / Bonus Program

Career Opportunities

The opportunity to work with the hardest working ALL-IN team in the industry!

American Fleet Services was named in the "Top 100 Workplaces" for years 2016 through 2024; the only Truck & Auto maintenance and repair facility to earn that honor.

If you're that rock star who can enhance our service teams and contribute to our reputation for service excellence, apply in confidence at your earliest convenience.

Job Type: Full-time

Work Location: In person

Skills and Qualifications: The ideal candidate will possess an upbeat, professional attitude. You must have the desire to work as part of a team to reach company objectives and the ambition to succeed and grow with the company. The role demands that you be a self-starter who works well under minimal supervision after the initial training period. Additional qualifications include:

• Automotive Service Advisor experience required – minimum of 3 years
• Professional appearance
• Customer Service/Sales skills
• Excellent written and communication skills
• Advanced computer skills in Microsoft Office email, spreadsheets, and documents
• High School Diploma or Equivalent
• Ability to pass a background check.
• Valid driver's license (Maximum of two (2) minor violations and four (4) points.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.