Remote Medical Collections Representative - Wisconsin ONLY

Remote Medical Collections Representative - Wisconsin Only

Join Our Team as a Medical Billing and Collections Rep!

Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections Representative, you'll play a key role in resolving patient accounts quickly and respectfully, offering payment solutions, and working with insurance companies. We're looking for someone who's customer-focused, assertive, and ready to take on challenges in a fast-paced environment. Ready to make an impact? Let's get started!

As a Medical Billing and Collections Representative, you will be responsible for managing delinquent medical accounts and ensuring timely resolution. This includes assisting patients with payment arrangements, addressing account inquiries, and submitting accounts to internal teams for insurance follow-up when appropriate. A professional and respectful demeanor is essential when interacting with patients and team members.

Hourly Rate: $16.00 per hour

Monthly performance-based bonus with uncapped earning potential

Shift: 9:30 AM 6:00 PM (3 days/week) and 12:30 PM 9:00 PM (2 days/week CST)

Manage and resolve overdue medical accounts

Assist patients with payment arrangements and account inquiries

Submit accounts for insurance follow-up to appropriate internal departments

Maintain accurate and detailed account records

Collaborate with internal teams to ensure account resolution

Meet daily productivity and performance goals

High school diploma / GED

12 years of call center or collections experience in a healthcare environment

Working knowledge of insurance collections, including verification of insurance and follow-up processes

Strong communication and organizational skills

Ability to work independently and meet performance goals

Ability to handle high call volume (100+ calls per day)

Experience with medical billing software is a plus

Previous collections or customer service experience preferred

Must reside in the state of Wisconsin

Bilingual in Spanish preferred

Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.

Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.

401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service.

Paid Time Off (PTO): Start accruing PTO from your very first day of employment.

Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Founded in 1992, Americollect/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

Americollect is an equal employment opportunity employer and participates in E-Verify.