Vice President, Operating Model, Product & Client Solutions

Vice President, Operating Model, Product & Client Solutions

Jersey City, NJ, United States (Hybrid)

Job Description

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.

The group will be split across three distinct focus areas, aligned under two individual leaders:

Operating Model, Product & Client Solutions: led by the Operating Model & Product leader, this area will define how services should run end to end, shape scalable products and solutions, support complex client implementations, and ensure client commitments are operationally deliverable.

Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data quality and lineage, and carry solutions through testing, deployment and adoption.

Digital Workflow, Automation & AI: also led by the Technology, Data & Delivery leader, this area will identify and deliver workflow, automation and AI opportunities, establish appropriate controls, and measure whether the expected benefits are realised.

The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.

Responsibilities

Your Role:

You will deliver operating model and product change from the problem, through testing, to deployment and adoption.

Document current state end to end, identify root causes, and design the target state process.

Build the case for change — quantifying effort, risk and benefit in terms the business recognises.

Write and agree business requirements with IT, the Transformation Office and the relevant focus areas, and support them through build and delivery.

Design, plan and execute testing, including UAT, and manage defect resolution through to sign-off.

Contribute operational input to client pitches, POCs and presentations, and translate client requirements into an operational design that can be built and run.

Support implementation of fund structures, new client setups, complex client transitions and onboarding on our accounting platforms, alongside Client Integration.

Work directly with Operations teams to make sure change is understood, trained out and genuinely adopted.

Assess where a redesign or client solution delivered once can be applied more widely, and document the case.

Produce project documentation, status reporting and ad hoc analysis as required.

Qualifications

About You:

You have 8+ years’ experience in private assets accounting or operations, at a fund administrator, fund manager or comparable environment.

Hands‑on experience of process improvement, system implementation or project delivery.

Strong technical knowledge of private assets processes — general ledger, capital activity, fee and waterfall calculations, financial statements and investor reporting.

Strong analytical skills, with the ability to interrogate data and evidence a recommendation.

Confident in front of a client, and comfortable explaining operational constraints clearly.

Project management skills with attention to detail and a proven ability to multi‑task.

Confident engaging both operational teams and technology partners.

Strong written and verbal communication skills.

Advanced computer skills (Microsoft Excel); familiarity with reporting, workflow or automation tooling an advantage.

Bachelor’s Degree in Accounting, Finance or Economics; professional accounting designation is preferred.

What We Expect of the Strategic Operations Team

Regardless of role or focus area, everyone in Strategic Operations is expected to demonstrate the following:

Deep technical and operational knowledge — genuine depth in how our processes, data and platforms actually work — the detail that only comes from having run the work.

Curiosity — the instinct to ask why a process looks the way it does, to challenge the answer, and to keep asking whether there is a better way.

A transformational mindset — comfortable redesigning end to end rather than patching, and prepared to see change through past go‑live to the point where it is genuinely adopted.

Ownership through to adoption — accountability does not end at delivery; success is measured by whether the change sticks in the business.

Commercial and client awareness — an understanding of what we can genuinely run, so that what we commit to a client is deliverable.

Global mindset — working across regions, jurisdictions and time zones, and designing solutions that scale beyond a single desk, client or location.

Ambition to shape Citco’s future — an appetite to help build the operating model we will run for years, and to be measured on whether it works.

Salary Range : USD $147,000 - $240,000

While this role may be posted under a different location, as part of our office transition, the successful candidate's primary work location will be Metropark, located at 170 South Wood Avenue, 4th Floor, Iselin, NJ 08830.

Your well-being is of paramount importance and central to our success here at Citco. Citcooffers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long‑term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job‑related duties as needed to meet the ongoing needs of our organization.

Job Info

• Job Schedule Full time
• Locations Harborside Plaza 10, Jersey City, NJ, 07311, US (Hybrid)