Floor Staff

Job TitleFloor Staff Team MemberJob DescriptionFloor staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees, that pays $16.50 per hour, whose primary responsibility is ensuring our guests receive exceptional service. Floor staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.Essential Duties and ResponsibilitiesFor each position include, but are not limited to, the following:Regular and consistent attendanceHandling of emergency situations when called upon to do soGeneral cleaning duties; andCompliance with our company dress code.Box OfficeOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed discount tickets, passes and couponsUp selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).Promoting the Regal Crown Club programEnsuring tickets are sold in accordance with the MPAA rating system and company policyResponding to phone calls and questions from guests in a manner that is consistent with our guest service philosophyConcessionOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed coupons as well as concession stock inventory.Promoting the Regal Crown Club programOperating, preparing and cleaning of all concession related equipmentUp selling/Suggestive sellingComplying with all local, state and federal food safety laws.Abide by all federal and state laws with regards to breaks and/or meal periods.Ensure required alcohol certification and training are current where applicable.If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.UsherTearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.Inspecting backpacks and packages when applicable.Managing crowd control and assisting guests in finding seats in auditoriums when necessaryEnforcement of MPAA rating systemConducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriumsReporting to the management any problems, discrepancies or unusual situations that arise at the theatre.Perform in-auditorium concession auxiliary sales as directed by managementCleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditoriumMonitoring the cleanliness and operation of theatre vending equipmentAssisting with all opening and closing duties as assigned by managementPay Scale Information:$16.50BenefitsOur team receives the perk of enjoying free movie passes and discounted concessions at any Regal location. Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/ExperienceIf the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.Language AbilityPossess good public speaking, listen effectively and respond clearly and directly.Math AbilityPerform calculations with speed and accuracy and identify and correct errors.Reasoning AbilityIdentify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.Personal SkillsPossess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.