Sales and Guest Experience Specialist
$18 per hourChapter Aesthetic Studio
Guest Care Specialist
Chapter Aesthetic Studio is seeking a passionate and sales-driven Guest Care Specialist to join our Pittsford, NY team. In this role, you'll play an essential part in the guest journey building relationships, delivering a premium experience, and guiding guests toward personalized treatment plans that help them look and feel their best. More than a front desk role, you'll combine hospitality, consultative sales, and operational support to create meaningful guest experiences while driving studio growth and retention.
Job Type: Full-Time Hourly Rate: $18+/hr based on sales experience, plus eligibility for monthly incentive pay
Why Join Chapter Aesthetic Studio?
- A supportive, people-first culture focused on delivering confidence through personalized care
- Ongoing training and professional development
- A modern, uplifting studio environment with a tight-knit, collaborative team
- Employee discounts on services and retail products
- Opportunities for growth and leadership across our expanding studio network
What You'll Do
- Welcome guests with warmth, professionalism, and enthusiasm
- Conduct consultations to understand guest goals and support personalized treatment recommendations
- Educate guests on services, memberships, packages, retail products, and financing options
- Drive sales performance through memberships, package sales, rebooking, and guest retention
- Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty
- Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing
- Partner closely with clinical providers and studio leadership to ensure a seamless guest experience
- Maintain accurate guest records within scheduling and CRM systems
- Support studio events, promotions, and local marketing initiatives
- Help maintain a clean, organized, and guest-ready studio environment
What We're Looking For
- 13+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment
- Strong relationship-building and consultative sales skills
- Friendly, outgoing personality with excellent communication and interpersonal abilities
- Comfortable using scheduling systems, CRM platforms, and POS software
- Organized, adaptable, and able to thrive in a fast-paced environment
- High school diploma or equivalent required
- Flexible availability including evenings and weekends
About Chapter Aesthetic Studio
Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG The Aspen Group, we're redefining the guest experiencemaking confidence accessible, care personalized and results remarkable.
Ready to be the reason someone feels amazing today? Apply now and start your best Chapter yet.
Chapter Aesthetic StudioVacancy posted 3 days ago
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