Information Technology Support Specialist

Location: Bradenton, FL 34208

Schedule: Monday- Friday, 8 AM- 5 PM, fully onsite

Type: 6 month contract-possible extensions (likely with good performance)

Required Skills & Experience:

• 2+ years of experience in a technical support, IT support, or device deployment role
• Hands-on experience with device imaging, hardware builds, or pre-deployment setup
• Experience working with Windows operating systems
• Basic understanding of IT hardware (laptops, desktops, peripherals) and troubleshooting fundamentals
• Strong work ethic, reliability, and ability to take direction and learn in a fast-paced environment
• Solid problem-solving skills and “common sense” approach to troubleshooting

Plusses:

• Experience working in a hands-on / warehouse / depot-style environment supporting device lifecycle tasks
• Ability to perform manual OS installs and device configuration (USB-based imaging or similar)
• Experience with Ninja One
• Experience with MAC OS
• Familiarity with ticketing systems and documenting work like freshservice (training provided if needed)
• Any industry related certifications

Day-to-Day Responsibilities:

• Receive returned or damaged equipment and evaluate condition to determine repair vs. replacement
• Perform device preparation work, including OS wipes, manual imaging (USB-based), and system builds
• Deploy software and configure devices using tools like NinjaOne
• Prepare and stage laptops/desktops for deployment, ensuring all systems are fully set up before handoff
• Support asset lifecycle tasks including intake, build, and shipment preparation
• Handle light ticketing work (via tools like Freshservice) as needed
• Collaborate with a small technical support team to manage workload and meet deployment timelines