Help Desk Support Specialist

Responsibilities Kforce has a client in Quincy, MA that is seeking a Help Desk Support Specialist to provide frontline technical support to internal users in a fast‑paced, professional environment. This role requires strong troubleshooting skills, the ability to work independently, and excellent communication skills. Provide first‑level technical support for hardware, software, and access issues Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint Troubleshoot and support A/V equipment in meeting rooms, including live meeting assistance Support and resolve issues related to multifunction printers (MFPs), including print and scan functionality Apply basic networking knowledge to resolve connectivity and peripheral issues Independently diagnose issues using strong critical‑thinking and troubleshooting skills Document incidents, resolutions, and troubleshooting steps accurately in the ticketing system Escalate complex issues appropriately while maintaining ownership through resolution Deliver professional, service‑focused support with strong interpersonal skills Requirements A+ Certification Microsoft 365 proficiency (must have) Experience supporting A/V systems and office technology Experience supporting multifunction printers (MFPs) Basic understanding of networking concepts Strong communication and people skills with a work‑focused approach Ability to work independently and manage priorities effectively Strong analytical and troubleshooting skills Compensation and Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Equal Opportunity Statement Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr