Help Desk Specialist

I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.

This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.

What You'll Be Doing:

• Troubleshooting hardware, software, and application issues through resolution
• Supporting Microsoft Office (2013/2016) environments
• Managing user accounts and IT assets
• Documenting tickets in a service management system
• Contributing to knowledgebase articles and user training
• Participating in a 24/7 on-call rotation

What They're Looking For:

• 3+ years of Help Desk / Desktop Support experience
• Strong troubleshooting and customer service skills
• Experience in a law firm or professional services environment is highly preferred
• Exposure to legal applications (iManage/FileSite a plus)
• Someone composed, professional, and comfortable supporting senior-level users

Why This Role Stands Out:

• 35-hour work week (Monday-Friday, 9-5)
• Hybrid schedule (2 days remote)
• Excellent benefits, including 401(k) match and profit sharing
• Stable, collegial environment with long-term career potential

This is an ideal role for someone who values professionalism, teamwork, and being part of a firm where technology truly supports the business.

Interviewing Now! Apply to this post or email Dan Gilliam at email: View email address on click.appcast.io

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