Emergency Operations Implementation Consultant

Working remotely in a full-time capacity, the Implementation Consultant, Emergency Operations will manage the configuration, deployment, and customer enablement of field response and operations modules, including Pre-Planning, Responder, Hydrants, and Command, while collaborating with Implementation Managers and Technical Services to ensure successful project execution. Key Responsibilities: Configure modules for Pre-Planning, Responder, Hydrants, and Command to align with industry standards Partner with Implementation Managers to track project milestones and manage configuration documentation Collaborate with Technical Services on data flows and surface product gaps or enhancement requests Required Qualifications: Three or more years of experience in customer-facing implementation or professional services in a SaaS environment or equivalent experience in fire/public safety Strong knowledge of fire ground operations, incident command, and pre-incident planning Demonstrated understanding of field response workflows and mobile response tools Familiarity with GIS and mapping concepts relevant to emergency response Experience with professional services delivery platforms like Rocketlane