Property Manager

Property Manager

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we're transforming lives through affordable housing and inclusive communities.

The Property Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance and guidance on maintenance priorities. We are looking for applicable experience in management and customer service. This position will lead operations at South Loop apartments, a supportive housing community for low-income residents in Chicago. We encourage candidates with lived experience to apply. This is an on-site position. PAY: $35-38/hour, dependent on experience. Benefits include early close Fridays, early close prior to a holiday, paid time off between Christmas and New Year's Holiday, several healthcare plans, dental and vision, 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays, 403b + match, paid volunteer time, paid parental leave and caregiver leave, paid life insurance, free employee assistance plan, free basic dental, pet insurance options.

Duties include delivering great customer service to residents in partnership with Assistant Property Manager, Maintenance, and Resident Services staff. Rent collection, ensure timely payments and achievement of collection benchmarks. Maintain occupancy rates at or above budgeted targets by actively managing leasing strategies. Manage property operations within approved budget parameters and identifies opportunities for cost savings. Regularly reviews and controls property expenses to align with budget goals. Drive performance to meet or exceed Controllable Net Operating Income (CNOI) objectives. Monitor and ensure compliance with regulatory requirements, including resident files, annual and interim recertifications, and all necessary documentation. Other duties as assigned.

Minimum Qualifications of Position: High school diploma or equivalent. Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws. Experience being accountable for financials. Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties. Legally operate a motor vehicle (valid driver's license).

Preferred Qualifications of Position: Professional certification in property or affordable housing management. Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience. Knowledge and Skills: Comprehend and communicate in the English language both orally and in writing. Legally operate a motor vehicle (valid driver's license). Proficient with Microsoft Office.