Sales Manager

Sales Manager - USA

Reports To: President of Sales

Home Delivery began its journey in the UK in 2009 and has built a reputation for delivering exceptional service, operational excellence, and trusted partnerships. Through a commitment to integrity, reliability, and customer-focused solutions, we have achieved significant growth and become a leading provider of home delivery and warehousing services.

The USA market presents an exciting opportunity for further expansion, and we have already established key client relationships throughout California. With impressive warehousing and office facilities in Fresno, alongside ambitious growth plans, we are seeking a driven and commercially minded Sales Manager to help build on our success and accelerate our presence across the USA.

This is an excellent opportunity for an ambitious sales professional who thrives on winning new business, developing long-term partnerships, and contributing to a high-growth organisation.

Role Purpose

The Sales Manager will be responsible for driving revenue growth across the USA operation by identifying, securing, and developing profitable customer relationships. The successful candidate will play a key role in expanding the business market presence while ensuring commercial opportunities align with operational capabilities.

The role's primary objective is to generate new business, secure profitable long-term contracts, maximise warehouse utilisation, and maintain exceptional customer relationships.

Core Objectives

* Drive revenue growth through new and existing client relationships.

* Generate a consistent pipeline of qualified sales opportunities.

* Secure profitable long-term contracts.

* Maintain strong customer retention and account growth.

* Maximise warehousing and home delivery opportunities.

* Increase market awareness and strengthen the business brand across the USA.

* Collaborate closely with operations to ensure service excellence and operational feasibility.

Key Responsibilities

Business Development

Daily Responsibilities

* Conduct outbound sales calls, prospecting activities, and client visits.

* Respond promptly to inbound enquiries.

* Prepare and issue proposals, quotations, and follow-up communications.

* Maintain accurate and up-to-date CRM records.

* Build strong working relationships with operational and warehouse teams.

* Identify customer requirements and develop tailored solutions.

Weekly Responsibilities

* Research and identify new target customers and industry sectors.

* Arrange and attend client meetings, both virtual and in person.

* Attend networking events, trade shows, and industry functions as required.

* Review warehousing capacity and service capabilities with operational teams.

* Develop strategic account plans for prospective and existing customers.

Monthly Responsibilities

* Review sales pipeline, forecasts, and performance against targets.

* Analyse lost opportunities and identify areas for improvement.

* Present pipeline updates, sales activity, and new business opportunities during sales meetings.

* Monitor market trends and competitor activity.

* Contribute to commercial planning and growth initiatives.

Target Markets

The role will focus on developing opportunities across sectors that require warehousing, fulfilment, and home delivery services, including:

* Furniture and home furnishings

* E-commerce and online retail

* White goods and appliances

* Outdoor and garden furniture

* Kitchen and bathroom suppliers

Key Performance Indicators (KPIs)

Success in this role will be measured through:

* Achievement of monthly and annual revenue targets.

* Number of qualified sales opportunities generated.

* New customer acquisition and contract wins.

* Pipeline value and conversion rates.

* Customer retention and account growth.

* Warehouse occupancy and utilisation targets.

* CRM accuracy and sales reporting compliance

Experience & Qualifications

Essential

* Proven track record of generating new business and achieving sales targets.

* Strong negotiation, presentation, and relationship-building skills.

* Experience managing a sales pipeline and forecasting activity.

* Ability to work independently while contributing to a wider team.

* Valid driver's licence and willingness to travel.

Preferred

* Experience within logistics, warehousing, transportation, fulfilment, home delivery, or supply chain sectors.

* Existing network of contacts within relevant industry sectors.

* Experience selling operational or service-based solutions. CRM systems and Microsoft Office applications.

Core Competencies

* Business Development & Prospecting

* Relationship Management

* Commercial Awareness

* Strategic Thinking

* Negotiation & Influencing Skills

* Customer Focus

* Communication & Presentation Skills

* Problem Solving

* Time Management & Organisation

* Self-Motivation & Resilience

Travel Requirements

* Regular travel throughout California.

* Occasional travel across the USA as business needs dictate.

* Potential international travel to the UK headquarters.

Reporting & Accountability

The Sales Manager will report directly to the President of Sales and will be responsible for:

* Weekly activity reporting.

* Monthly sales forecasting.

* Pipeline management and CRM compliance.

* Customer account reviews.

* New business performance reporting.

* Supporting the development and execution of the USA sales strategy.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.