Facilities Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator – JLL

What this job involves: The Facilities Coordinator will provide critical support to the Site and/or Assistant Facility Managers with operational activities spanning maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, and occupancy services. In this role, you will proactively develop and maintain client relationships while ensuring that expected service levels are consistently achieved. You'll be an essential part of our team, supporting a dynamic workplace environment and contributing to JLL's commitment to operational excellence.

What your day-to-day will look like:

Service Delivery

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
• Conduct daily walkthroughs to ensure a clean and organized office environment.
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify opportunities for improved operation and service excellence, making recommendations and conducting site inspections and assessments to ensure all building procedures and performance measures are maintained at all times.
• Provide a safe workplace through regular monitoring and proactive issue resolution.
• Schedule and manage repairs and maintenance, minor works and other work requests, tracking all items to completion.
• Provide information and direction to vendors, facilities staff and other service providers to ensure excellent coordination and execution of work with minimal disruption.
• Assist in the procurement of vendors and services as required.
• Coordinate the delivery of site amenities including fitness facilities, food services, massage services, transportation, and moves.
• Act as the site key point of contact for facility-related inquiries.
• Provide coordination and support for events, meetings and conference facilities.
• Perform additional duties including reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations, and management of building access passes.
• Support safety and security initiatives across the site.
• Update and maintain accurate records and official documentation for the site(s) including web pages and other systems.
• Support JLL operations including moves/reconfigurations, events, reception, and building operations.
• Maintain and propose emergency response plans including evacuation procedures, implementation of after-hours emergency response, and environmental health and safety protocols.

Client Relationship Management

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations in accordance with all agreed policies, procedures and contract scope.

Required Qualifications:

• Excellent communication, organization and problem-solving skills.
• Ability to work independently with little supervision and effectively deal with stressful situations.
• Self-motivated; confident, energetic and flexible.
• Proficiency in a range of information technology tools and platforms.

Preferred Qualifications:

• Prior experience in facilities, property management, hospitality or related fields.
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services.
• Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system).
• FMP (Facilities Management Professional) certification.
• Minimum 2 years of experience.

Schedule: Monday to Friday from 7AM to 4PM.

Location: Cambridge, MA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 59,400.00 – 78,160.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Cambridge, MA

Personal benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, contact View email address on click.appcast.io for accommodation request. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.