Community Manager & Moderator

Job Description

Job Description

Role: Community Manager & Moderator

Company: EB5Visa.io Location: Remote / U.S. Based Type: Full-Time

About EB5Visa.io We are building the definitive digital hub for the EB-5 Investor Visa program. The EB-5 market is a multi-billion dollar industry historically plagued by opaque data, high-commission overseas brokers, and massive friction. EB5Visa.io is a data-driven, two-sided marketplace that replaces the chaotic network of middlemen with radical transparency. We provide high-net-worth global investors with free due diligence tools, while offering U.S. developers and immigration attorneys a compliant platform for direct lead generation.

We are looking for a highly empathetic, hyper-vigilant Community Manager to own the "Public Square" and "Private Vaults" of our platform.

The Role As our Community Manager & Moderator, you are the voice of the platform and our first line of defense. You will manage a community of high-net-worth global investors who are navigating a highly stressful, multi-year immigration journey. Your dual mandate is to foster a supportive, deeply engaged peer-to-peer ecosystem while strictly enforcing SEC and USCIS compliance rules. You will ensure our forums remain a safe haven for education and due diligence, free from illegal solicitation or bad actors.

What You Will Do (Core Responsibilities):

The Compliance Shield: Actively patrol public forums and community spaces to ensure compliance with SEC Regulation D (Rule 506b). You will swiftly identify and remove prohibited language or unauthorized activity.

Community Cultivation: Welcome new investors to the platform. Guide them toward our free utility tools and seamlessly connect them to verified educational resources.

Vibe & Tone Management: De-escalate panicked discussions. The EB-5 process is stressful, and investors often experience anxiety over visa bulletins and USCIS processing times. You will set a tone of calm, data-backed reassurance.

The Content Flywheel: Seed the community with high-value discussions. Summarize complex USCIS policy updates, share relevant news, and create weekly engagement polls to spark organic conversations.

The Product Feedback Loop: You are the ears of the company. You will track the most common anxieties, questions, and pain points within the community and report them directly to the product and engineering teams to help us build better features.

What We’re Looking For:

Experience: 3+ years managing highly engaged online communities (specialized forums, Reddit, Discord, or proprietary SaaS networks), ideally within the FinTech, LegalTech, Real Estate, or high-end consumer spaces.

Regulatory Awareness: You don't need to be an attorney, but you must possess a strong fundamental understanding of what constitutes financial/investment advice versus educational information.

High Emotional Intelligence (EQ): You are dealing with families making life-altering financial decisions. You know how to exhibit deep empathy while maintaining firm professional boundaries and enforcing platform rules.

Impeccable Written Communication: You write clearly, authoritatively, and warmly. You know how to craft a community guideline update that users will actually read and respect.

Crisis Management: You are unbothered by conflict and know exactly how to handle a toxic user or a sudden influx of panicked questions regarding a regulatory change.

Why Join Us?

Real-World Impact: You are building a safe harbor for global professionals and families trying to navigate an overwhelming system. Your work directly protects them from fraud and anxiety.

Ground Floor Opportunity: As an early hire, you will define the culture, community guidelines, and moderation playbooks from day one.

Growth: Opportunity to build and lead a global trust and safety team as the platform scales.