Customer Success and Sales Representative

Full-Time Seasonal Position (Through Late November) At Lawn Doctor, we help homeowners create healthier, better-looking lawns while delivering an exceptional customer experience. We are looking for a dependable, organized, and motivated individual to join our team as a Customer Success & Sales Representative during our busy season. This is a fast-paced role that requires strong communication, urgency, organization, and the ability to manage a high volume of customer interaction with professionalism and attention to detail. The role combines customer service, customer retention, inbound sales, outbound follow-up, and operational communication responsibilities. Team members help new and existing customers understand service recommendations, solve lawn concerns, and move forward with the services that best fit their needs. Benefits 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Responsibilities Answer inbound customer calls, texts, and emails Assist in converting inbound leads into customers Conduct outbound follow-up with customers and leads as needed throughout the season Help existing customers add services and improve lawn results Recommend services and programs based on customer lawn concerns and goals Support customer retention and help resolve customer concerns professionally and efficiently Process customer payments and update customer accounts Coordinate communication between customers, technicians, and office staff Support sales follow-up and administrative tasks Maintain accurate customer notes and account documentation Take ownership of customer communication, follow-through, and resolution Deliver a high level of professionalism and customer service throughout every interaction What We’re Looking For Strong communication and multitasking skills Positive, professional, and team-oriented attitude Strong organization and attention to detail Ability to stay calm, organized, and productive while balancing multiple priorities throughout the day Comfortable confidently discussing pricing, service recommendations, and customer solutions over the phone Strong work ethic and dependable attendance Comfortable learning software systems and office technology Someone who takes initiative, communicates clearly, and works to solve problems rather than pass them along Previous customer service, inside sales, office, or call handling experience preferred Lawn care knowledge is helpful but not required Compensation $18.00–$23.00 per hour + Bonus Opportunities Location and Franchise Information All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees. #J-18808-Ljbffr