Director Customer Logistics - Warehousing

Summary The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers including at assigned accounts. Essential Functions Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR) Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary. Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations. Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers. Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts Additional Responsibilities Performs other duties as assigned. Skills and Abilities Excellent problem solving skills Excellent oral and written communication skills with demonstrated leadership capabilities Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Flexibility to operate and self-driven to excel in a fast-paced environment Capable of multi-tasking, highly organized, with excellent time management skills Detail oriented with excellent follow-up practices Ability to inspire and develop others Ability to create and develop an inclusive and engaged work environment Ability to effectively oversee management of Profit and Loss statements using data sets Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred Qualifications Bachelor’s degree in business, logistics, supply chain or related field or an additional two (2) years related experience required. Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required Six (6) years or more managing, leading and developing direct reports required Six (6) years or more managing large multi-level teams required Five (5) years or more P&L responsibility including forecasting and managing financial targets required Four (4) years or more managing customer KPIs required Four (4) years or more managing customer relationship and interaction required Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred DOT Regulated - No Travel - 0 to 10% Target Bonus - 30% Job Category: Logistics Compensation Information The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: 140,000 Maximum Pay Range: 160,000 Benefits Information For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #J-18808-Ljbffr Ryder System, Inc.