Payment Posting Specialist

Job Opportunity

Purpose-Driven Work Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.

Professional Growth Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.

Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.

Comprehensive Benefits Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Manually and electronically posts all receipts received from BHN funding sources in a timely manner.
• Identifies, analyzes, and resolves payment issues and problems in a timely manner.
• Responds to both internal and external questions pertaining to payment and posting concerns and issues in a timely manner.
• Navigates payers' websites and various technical resources to store and utilize Explanation of Benefits (EOB) for accurate and timely payment entries.
• Coordinates with other payment posting staff to ensure that all payments received are posted accurately and timely prior to the closing of each month.
• Escalates and engages with payers (insurance companies) for EOB-related issues and resolution of adjudication discrepancies in a timely manner.
• Documents in the EHR any issues and discrepancies.

Who You Are

• High School Diploma or GED required.
• Knowledge of medical insurance billing and collections with CPT, ICD10, and HCPC coding and medical terminology as well as an overall understanding of managed care products (HMO, PPO, ACO, etc.) required.
• Ability to work independently, remotely and maintain daily and monthly routines as well as preserve the integrity of the EHR.
• Ability to read and understand Explanations of Benefit (EOB).
• Ability to keep accurate billing records and report and discrepancies.
• Competency in keeping track of payment deposits from patients and insurance while reconciling details accurately.

PAY: $21.00 - $23.00 per hour

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity, Empowerment, Accountability, Respect, and Teamworkguide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.