Receptionist/Secretary | $16.50- $18/hr

Job Description

Job Description

Key Personnel is seeking a Secretary/Receptionist in Tulsa, OK

Secretary/Receptionist Hours: Monday – Friday 8am to 5pm

Secretary/Receptionist Pay Range: $16.50 - $18/hr

Secretary/Receptionist Job Summary:

Provide compassionate, professional front office support by serving as the first point of contact for families and visitors at the Family Services building. This position is responsible for greeting guests, answering and directing incoming calls, assisting visitors with cemetery information, maintaining property records, and providing administrative support to the Family Services and Sales departments while delivering exceptional customer service during sensitive situations.

Secretary/Receptionist Essential Duties & Responsibilities:

• Welcome and greet families, visitors, and vendors in a professional and compassionate manner.
• Answer and direct incoming telephone calls to the appropriate department or personnel.
• Assist families and visitors with locating grave sites and provide general cemetery information.
• Respond to visitor inquiries and direct individuals to appropriate services or departments.
• Maintain and update records of available cemetery property and related documentation.
• Provide administrative support to the Family Services and Sales departments as assigned.
• Maintain accurate records and assist with data entry and filing.
• Ensure compliance with all company policies, procedures, and Family Services guidelines.
• Perform additional clerical and administrative duties as assigned.

Secretary/Receptionist Responsibilities:

• Deliver outstanding customer service while interacting with families during sensitive and emotional situations.
• Maintain professionalism, empathy, and confidentiality in all interactions.
• Work collaboratively with Family Services staff, Sales, and other departments.
• Communicate effectively with visitors, families, and coworkers.
• Maintain an organized and welcoming reception area.
• Prioritize multiple tasks while ensuring accuracy and attention to detail.

Secretary/Receptionist Skills Required:

• Proficient computer skills, including Microsoft Office applications.
• Strong telephone etiquette and customer service skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced office environment.
• Accurate data entry and recordkeeping skills.

Secretary/Receptionist Preferred Skills:

• Previous receptionist, administrative assistant, or customer service experience.
• Experience working in a funeral home, cemetery, healthcare, or other service-oriented environment.
• Familiarity with scheduling systems and office equipment.

Secretary/Receptionist Qualifications:

• High school diploma or GED required.
• Previous receptionist, administrative, or front desk experience preferred.
• Strong interpersonal skills with the ability to demonstrate empathy and professionalism.
• Stable work history with strong professional references.
• Ability to maintain confidentiality and exercise sound judgment.
• Dependable attendance and punctuality.

Secretary/Receptionist Physical Requirements:

• Ability to sit, stand, and walk throughout the workday.
• Frequent use of a computer, keyboard, and telephone.
• Ability to lift up to 20 pounds occasionally.
• Vision, hearing, and communication abilities sufficient to perform essential job functions.

Key Personnel Benefits:

While on Key Personnel's payroll, you can access Key's benefits package, including health, dental, vision, accident, critical illness, term life, short-term disability, PTO, and more!

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Key Personnel is an Equal Opportunity Employer. A drug screen and background check may be required.