Solutions Engineer

Solutions Engineer

Location: Naperville/Warrenville, IL

Role Type: Full Time

Cloudbyz is a next-generation unified eClinical platform built natively on Salesforce, helping life sciences organizations accelerate clinical trials through connected workflows across CTMS, eTMF, EDC, CTFM, RTSM, Safety, and AI-enabled automation.

We work with biotech, pharma, CROs, medical devices, diagnostics, and site networks to modernize clinical operations, improve compliance, and drive measurable operational and financial outcomes.

We are looking for a high-energy, detail-oriented Solutions Engineer to support customer-facing solution design, product demonstrations, and technical discovery activities. This opening is ideal for someone who enjoys combining technology + business problem solving, and wants hands-on experience in enterprise SaaS, life sciences workflows, and modern cloud platforms.

You will work closely with Sales, Product, and Engineering teams to help build and present solutions that solve real-world clinical operations challenges.

As a Solutions Engineer, you will support a variety of high-impact activities, including:

Customer & Pre-Sales Support:

• Assist in preparing product demonstrations for life sciences prospects and customers
• Help tailor demo environments to specific customer use cases and workflows
• Support discovery sessions by documenting requirements and business workflows
• Participate in solution mapping for CTMS, eTMF, EDC, Safety, and trial financial workflows
• Conduct customized demo of Cloudbyz products including CTMS, CTFM, eTMF, EDC, Safety & Pharmacovigilance, Patient Recruitment and AI
• Follow up and arrange demo sessions with prospects and customers
• Create proposals, contracts, statements of works and walk through the proposals to prospects
• Collaborate with contracts department and customer on-boarding teams to support customer onboarding

Solution Design & Configuration:

• Support Salesforce-based configuration activities for trial workflows and dashboards
• Help build sample study setups, site workflows, milestone tracking, and reporting
• Assist with solution documentation, diagrams, and customer-facing artifacts

RFP / Proposal Support:

• Help draft and structure responses to RFPs and security questionnaires
• Assist in creating solution narratives and value-based messaging
• Contribute to proposal content related to clinical operations and platform capabilities

Product & Engineering Collaboration:

• Provide feedback to Product based on prospect needs and demo learnings
• Help validate feature workflows and identify gaps or improvements
• Support internal enablement material creation (demo scripts, quick guides, FAQs)

This opening provides real exposure to:

• Clinical trial operations and the eClinical software ecosystem
• AI and SaaS pre-sales and solutions engineering best practices
• Salesforce platform fundamentals and enterprise cloud architecture
• Demo storytelling, workflow mapping, and solution positioning
• AI-driven workflow automation in life sciences (optional exposure)

Required Qualifications:

• Currently pursuing a Bachelor's or Master's degree in: Computer Science, Engineering, Information Systems, Bioinformatics, Life Sciences, or related field
• Strong communication skills (written and verbal)
• High attention to detail and comfort working with structured processes
• Ability to learn quickly and work in a fast-paced environment

Preferred Qualifications:

• Familiarity with Salesforce (Admin, App Builder, Apex basics, or Trailhead)
• Interest in Life Sciences, Clinical Trials, Healthcare IT, or SaaS
• Experience with: • Business analysis, workflow mapping, or customer-facing projects • Data tools (Excel, dashboards, reporting) • Technical documentation, diagrams, or presentation building
• Prior internship experience in SaaS, consulting, healthcare, or enterprise software

Key Skills:

• Solution thinking and structured problem solving
• Strong presentation and demo preparation capability
• Ability to translate requirements into workflows
• Comfort working with multiple teams (Sales, Product, Engineering)
• Curiosity, ownership, and a "get it done" mindset

Why Join Cloudbyz:

• Work directly with a fast-growing team building modern eClinical solutions
• Learn enterprise SaaS selling and solution engineering in a real environment
• Gain exposure to clinical trial workflows and regulated industries
• High ownership, high learning, and strong mentorship opportunity