Crisis Services Director

Job Description

Job Description

Full-Time | Exempt | Great Falls or HelenaWho We Are

At Many Rivers Whole Health, we partner with people and communities to serve the whole person: body, mind, and spirit. Through compassionate, recovery-oriented behavioral health services, we help individuals achieve wellness while strengthening the communities we serve. Our team is dedicated to empowering individuals and creating opportunities for recovery, growth, and independence.

This is more than a leadership role. It's an opportunity to shape the future of crisis services across Many Rivers Whole Health while building strong community partnerships and ensuring individuals have access to high-quality, coordinated care when they need it most.

As our Crisis Services Director , you'll have the opportunity to:

✅ Provide strategic leadership and oversight for crisis programs across our service area
✅ Strengthen and expand an integrated, accessible, and responsive crisis continuum
✅ Build meaningful partnerships with hospitals, healthcare providers, law enforcement, EMS, tribal partners, and community organizations
✅ Lead program development, innovation, and continuous quality improvement
✅ Support timely access to crisis care, effective care transitions, and follow-up services
✅ Develop and mentor crisis program leaders and employees
✅ Drive compliance with CCBHC standards, regulatory requirements, and evidence-based practices
✅ Use data and outcomes to identify opportunities and guide strategic decisions
✅ Make a meaningful impact on behavioral health crisis services throughout the communities we serve

✅ Excellent benefits package, including:

• 401(k) with employer matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off & Paid Birthday Off

Annual Salary: $90,000.00

As the Crisis Services Director , you will provide strategic, clinical, and operational leadership for crisis services throughout Many Rivers Whole Health's service area. You'll guide program operations, strengthen community partnerships, develop employees, and ensure crisis services remain accessible, effective, compliant, and responsive to community needs.

Your responsibilities will include:

• Providing strategic and operational leadership across the agency's crisis service continuum
• Overseeing crisis program operations, staffing, budgets, policies, workflows, and service development
• Identifying service gaps and barriers to care while leading program expansion, innovation, and continuous improvement
• Monitoring quality, operational, utilization, and performance data to guide decisions and strategic priorities
• Ensuring crisis services meet clinical standards, regulatory requirements, evidence-based practices, CCBHC standards, and agency policies
• Overseeing quality improvement, risk management, incident review, audit readiness, and compliance activities
• Building and maintaining strong partnerships with hospitals, healthcare providers, law enforcement, EMS, tribal partners, DCRs, referral sources, and community organizations
• Representing Many Rivers Whole Health in community, regional, and state initiatives related to crisis services
• Ensuring timely access to crisis services and effective transitions and coordination of care
• Leading, coaching, and developing crisis program leaders and employees while promoting accountability and professional growth
• Supporting recruitment, hiring, onboarding, training, performance management, and employee development
• Using service utilization, outcome, and performance data to identify opportunities for improved access, quality, and sustainability
• Supporting the continued development and sustainability of crisis services within the CCBHC model 

• Master's degree in Social Work, Counseling, Psychology, Public Health, Behavioral Health, Healthcare Administration, or a related field
• Current Montana professional licensure, such as LCSW, LCPC, or equivalent
• Minimum of three years of post-licensure clinical experience in behavioral health, counseling, or social work
• Minimum of three years of leadership experience in behavioral health or integrated care settings
• Demonstrated experience with strategic planning, partnership development, and compliance oversight
• Strong understanding of crisis service models and population health strategies
• Strong leadership, communication, problem-solving, and change-management skills
• Ability to effectively lead multidisciplinary teams, manage competing priorities, and make sound decisions in a fast-paced environment
• Valid Montana driver's license, personal vehicle, and current vehicle insurance

• Crisis services experience
• Knowledge of CCBHC criteria, service requirements, and compliance standards
• Experience with quality assurance, performance improvement, and outcome measurement
• Experience developing partnerships with healthcare providers, emergency services, law enforcement, and other community organizations
• Knowledge of integrated behavioral and physical healthcare
• Familiarity with grant requirements, budgeting, reporting, and resource allocation

All positions at Many Rivers Whole Health must pass Background and Motor Vehicle Record Checks.

You are a collaborative, forward-thinking behavioral health leader who can balance the urgency of crisis services with thoughtful strategy, strong clinical judgment, and compassionate leadership.

You:

• Lead with professionalism, integrity, accountability, and sound judgment
• Build strong, collaborative relationships with employees, individuals served, families, healthcare providers, and community partners
• Remain adaptable and decisive in a fast-paced and continually evolving behavioral health environment
• Know how to turn data, community needs, and operational challenges into meaningful improvements
• Support and develop employees while creating a culture of accountability, collaboration, and continuous learning
• Value culturally responsive, trauma-informed, person-centered, and recovery-oriented care
• Are comfortable leading change and helping teams navigate new programs, expectations, and systems
• Share our commitment to strengthening crisis services and improving access to behavioral healthcare throughout our communities

Many Rivers Whole Health partners with people and communities to serve the whole person, body, mind, and spirit, by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment through a recovery-based approach.