Solution Engineer

As a ServiceNow Solution Architect on the Global Impact team, you will make an impact by designing scalable, enterprise-grade ServiceNow solutions that address complex business challenges and drive digital transformation for non-profits globally. You will be a valued member of the ServiceNow consulting team and work collaboratively with business stakeholders, technical teams, process owners, and executive sponsors to deliver innovative solutions aligned with mission and business objectives.

In this role, you will:

• Lead solution architecture and technical design for Global Impacts technology donation implementations and platform enhancements.
• Lead Human Centered Design workshops and provide guidance on art of the possible
• Define platform, integration, and application architecture while ensuring alignment with enterprise standards, mission and business requirements.
• Partner with clients and project teams to translate business and mission needs into scalable ServiceNow solutions.
• Provide guidance on configuration, customization, governance, and technical debt management.
• Evaluate integration approaches and recommend architecture patterns that support future scalability and maintainability.
• Facilitate collaboration between technical and business stakeholders to drive successful project outcomes.
• Support implementation teams through design reviews, technical guidance, and solution validation.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States/Canada. Regardless of your working arrangement, we are here to support a healthywork-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need to Have to Be Considered

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow CIS-ITSM certification.
• Two additional ServiceNow CIS certifications (ITOM, ITAM, ITBM, CSM, FSM, HRSD, SecOps/GRC, or similar).
• Experience participating in multiple ServiceNow implementations across enterprise environments.
• 3+ years of solution architecture experience on the ServiceNow platform.
• Strong knowledge of ServiceNow scripting, integrations, APIs, web services, and platform architecture.
• Excellent communication and stakeholder management skills.

These Will Help You Stand Out

• ITIL v4, TOGAF, IT4IT, Agile, or Scrum certifications.
• Experience across multiple ServiceNow product suites.
• Knowledge of enterprise integration architecture and cloud technologies.
• Experience working in consulting or client-facing delivery environments.
• Strong presentation and workshop facilitation skills.