Communications and Membership Coordinator

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Summary

The Membership Coordinator plays a key role in supporting the Membership and Marketing Director and is responsible for the day-to-day administrative functions of membership. The position is responsible for managing member inquiries, processing new member applications, maintaining accurate membership records, and assisting with member events and communications. The ideal candidate will be highly organized, detail-oriented, and able to provide exceptional service to both current and prospective members.

Major Responsibilities

• Assists in processing new members, requests for transfers of membership and assists prospective members in fulfilling application requirements where needed.
• Assists with processing membership changes such as resignations, upgrades, and downgrades.
• Handles incoming calls, emails and general inquiries related to membership.
• Assist with new member orientations and club tours as required.
• Responsible for ordering supplies for creating new member gifts.
• Supports with preparation, planning, and execution of member engagement initiatives and events.
• Updates and maintains special email groups for e-blasts.
• Ensure accuracy of and updating the website and changes related to membership.
• Manage the club's social media accounts to promote events, share club updates, and engage with current and prospective members.
• Prepare invitations, agendas, posters, and correspondence.
• Provide ideas, feedback, and suggestions to continuously improve the services provided to members.
• Performs general administrative duties including filing, data entry, and preparing reports as needed.
• Attend staff and committee meetings as required.
• Perform other duties as assigned.

Position Qualifications

• AA or AS degree preferred.
• Minimum 2-4 years' previous experience in an administrative role required. Previous experience in hotel/resort and country club experience is a plus.
• 2 years of experience with Canva required.
• Able to anticipate membership needs.
• Possesses a genuine desire to provide outstanding member services.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Able to establish and maintain effective relationships with colleagues, staff, members, and general public.
• Excellent written and verbal interpersonal communication skills
• Ability to multi-task.
• Experience with Microsoft Suite, Outlook, and social media.
• Possesses typing/keyboarding skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Naples, FL 34112 (Required)

Work Location: In person