Business Services Customer Service Representative

Job Description

Job Description

Benefits:

• Employee discounts
• Competitive salary
• Flexible schedule

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Small company

Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, answer incoming calls and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 

• Receive a high volume of inbound calls and emails 
• Identify the reason for the customer’s call, collect relevant information, and provide a solution.
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team goals

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred 
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively