Guest Services Representative

Phyton Talent Advisors provided pay range This range is provided by Phyton Talent Advisors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $27.00/hr Our client a well known University is seeking a Guest Services Representative in their New York, New York Location Job Description Serve as frontline service staff, providing high-quality customer service to guests and visitors in a residential or hospitality environment Assist guests in person, by phone, and through digital platforms by answering questions, providing directions, and resolving issues professionally Enter and track maintenance requests using work order and incident reporting systems; ensure timely processing according to policy Process a variety of desk services, including temporary key issuance, account transactions, deposits, refunds, late payments, and resource replacement Create and maintain informational signage for residential buildings Respond to all inquiries courteously and professionally while maintaining a high standard of service Provide cross-functional support related to front desk operations and services Process and monitor maintenance and incident requests promptly; maintain accurate and up-to-date records Provide administrative support, including troubleshooting front desk issues and ensuring all services are accessible to residents Communicate with residents regarding contractor work, fire drills, alarms, guest passes, key loans, and maintenance follow-ups Perform cash handling duties, including processing payments, refunds, and account transactions in accordance with established procedures Perform cashiering responsibilities, including end‑of‑shift reconciliation, report generation, and secure handling of funds Manage access to residential buildings by maintaining key security, issuing temporary keys, responding to lockouts, and providing escorted access when appropriate Respond appropriately to emergencies and after‑hours access issues Issue replacement identification cards, update associated services, and ensure compliance with institutional policies Work a flexible schedule in a 24/7 operation, including nights, weekends, holidays, overtime, and emergency coverage as needed Perform additional duties as assigned Seniority level Not Applicable Employment type Contract Job function Administrative Industries: Higher Education #J-18808-Ljbffr Phyton Talent Advisors