Receptionist Front Desk

Job Description

Job Description

Job Summary: A non-exempt position r esponsible for day-to-day administrative and general office duties, including word processing, filing, faxing, and data entry.

Primary Job Responsibilities:

1. Welcomes patients/clients/visitors, determines the purpose of the visit, and directs each accordingly.
2. Promptly and professionally answers telephone calls. Routes calls appropriately, offering voicemail, paging, or redirection of calls as needed.
3. Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.
4. Manages new and existing patients’ appointments. Provides the new patient package to first-time patients to complete and requests appropriate paperwork (i.e., insurance, ID card, Social Security card, etc.). Scans all relevant information and attaches it to the patient’s record.
5. Reviews new patient’s package to ascertain that all information is completed. Enters information from the completed package into the eClinical system. Validates information to ensure all is correct.
6. Verifies existing patient information is current; updates it as needed.
7. Facilitates patient flow and communicates delays with patients and clinical staff.
8. Explains financial requirements to the patients or responsible parties and collects copays, lab work, scan fees, etc., as required. 
9. Responsible for keeping the reception and patient waiting areas and office files clean and organized.
10. Monitors working supplies and inventory needs. Ensures that all office supplies needed to perform duties are received and requested from the appropriate staff member or management. 
11. Performs other duties as assigned.