Small Business Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.  Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.  If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We are seeking a remote Client Service Manager to join our growing team in our non-profit small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?  We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

The Select Client Service Manager is accountable for delivering high quality and efficient service to external clients through the day-to-day account management of an assigned group of accounts that are similar in size with relatively simple to moderately complex needs. This role reports directly into either the Center's Client Service Director or the Center's Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing care. Is the primary contact for the buyer and the ultimate owner of the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Secures existing business and drives the sale of additional services and lines of coverage.

How will you affect the business? 

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.  

• Secure existing business and drive the sale of additional services and lines of coverage.  

• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.  

• Guide your team members in addressing a client’s risk management needs through consultative conversations.  

• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.  

• Conduct periodic audits to ensure compliance standards and service levels are met.  

• Maintain accurate client and policy data and documents within the Gallagher system.  

• Use Gallagher's technology to improve productivity and quality.  

• Effectively manage multiple competing priorities.

#Remote #LI-LO1 

Skills for Success:  

• Develop professional relationships with internal and external partners  

• Utilize your resilient and adaptable mentality in the face of shifting priorities  

• Eagerness to collaborate with all Gallagher teams and employees! 

Requirements:  

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience  
• Must have experience working with non-profits 

• Property and Casualty Insurance License

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)