Business Analyst (Payments)

Business Analyst

Location: Columbus, Ohio (Onsite)

Alternate Location: Minneapolis

Role Overview

We are seeking a Business Systems Analyst for a back-end Credit Card Servicing team. This role is responsible for the analysis, documentation, and validation of system behavior. The position requires an understanding of agile delivery, business analysis, and business engagement, while working at a high technical level of systems analysis and considering business implications for current and future environments.

Key Responsibilities

• Perform analysis of business issues and provide recommendations for possible solutions.
• Work with business users and IT project teams to drive decision-making and define requirements for application development.
• Complete Use Cases and User Stories to guide application development efforts.
• Analyze opportunities to improve application reliability and provide recommendations for solutions.
• Lead the coordination, consolidation, and decomposition of functional scope into documented user stories, data, and system flows.
• Perform analysis of compliance vulnerabilities and support internal and external audit-related activities.
• Communicate backlog and user story status and escalate issues as needed.
• Facilitate backlog refinement sessions with the scrum team.
• Maintain the quality of documentation to ensure reliability for future efforts and to assist with production incidents.

Required Qualifications

Education: Bachelor's Degree

Experience: 5 years of experience in business analysis of product and/or software development.

Technical Skills: A strong understanding of APIs or external file transfers.

Preferred Qualifications

• Demonstrated experience in eliciting requirements and producing requirement artifacts such as functional specifications, use cases, and user stories.
• Experience in the Financial Services industry, with a background in card products and processing.
• Adept in building team relationships and partnering across organizational lines.
• Experience with Agile or Iterative delivery models, including writing detailed User Stories with Acceptance Criteria.
• Experience with Jira or Azure DevOps (ADO) for maintaining User Stories and documentation.
• Business Analysis (CBAP) certification.
• Knowledge of cloud platform experience to support user story development and team activities.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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