Merchant Success Executive (MSE)

Merchant Success Executive (Merchant Support)

Client Success · Account Management · Technical Support | Onsite, East Austin

The Role

You'll be the person our merchants depend on. Their expert guide from day one through every milestone that follows. The work is a blend of relationship-building, technical problem-solving, and proactive account growth. You own the full merchant lifecycle: onboard them well, keep them thriving, and find opportunities to deepen the relationship over time.

We're a small team in East Austin. That means real ownership, fast decisions, and direct impact. Not a support ticket queue you're clearing on autopilot.

Compensation: $70,000–$75,000 base + monthly commissions + benefits. Unlimited upward potential, including a path to leadership.

What You'll Own

Onboarding & Client Support

You're the first voice merchants hear after approval. Handle inbound inquiries, process applications, configure gateways like Authorize.net, and train clients until they feel confident and capable. Not just walked through a checklist.

Account Growth & Optimization

This isn't reactive support. You'll proactively work your book of business, run Payment Optimization Calls, spot upsell opportunities, and convert processing volume that isn't yet running through Easy Pay Direct.

Issue Resolution & Technical Troubleshooting

You'll dig into gateway and processor reports to solve real transaction problems: chargebacks, declines, authorization failures. Triage fast, communicate clearly, keep merchants running.

Fraud Prevention & Risk Management

Our fraud prevention system is built natively into the platform. You'll work within it from onboarding onward, flagging risk patterns and protecting both merchants and the business.

Collaboration & Growth

Partner with our Certified Payment Specialist team on complex cases, contribute to process improvements, and bring in referrals. Good work here lifts everyone.

What We Need

You came up in payments. You've worked at a payment processing company or ISO and you know how this industry actually works: the acquiring side, the gateway layer, how transactions move, where things break, and how to talk merchants through it. That background is the foundation everything else is built on.

Required:

2+ years of direct payment processing experience at a payment processor or ISO

3–5 years in client support or client success roles

Hands-on experience with card processing, gateway configuration, and transaction troubleshooting

Strong communicator: written, verbal, and on the phone

Comfortable with gateways, transaction data, and processor reports

High call volume doesn't rattle you

Full-time, onsite in East Austin

A strong plus:

High-risk payments experience

Assigned account management or upselling value-added services

Technical support background in fintech or payments

About Easy Pay Direct

Easy Pay Direct was founded in 2012 by an entrepreneur who got tired of the friction in e-commerce payments. We built a platform for online merchants, including those in complex and high-risk categories. Small team, serious infrastructure, real mission.

We're persistent, direct, and focused on making things easier for the people we work with. That applies to clients and teammates equally.

The office is stocked, the team is good, and we do happy hours. Come do real work.

Easy Pay Direct · East Austin, TX · Full-Time · Onsite