Vice President of Customer Success
Confidential
Vice President of Customer Success
About the Company
Innovative time tracking software for remote teams
Industry
Internet
Type
Privately Held
Founded
2010
Employees
51-200
Categories
- Technology
- Information Technology & Services
- Internet
- SAAS
- B2B
- Mobile
Specialties
- workforce analytics
- employee monitoring
- productivity analytics
- and time tracking
About the Role
The Company is seeking a VP of Customer Success to take on a pivotal role in owning and driving retention across a large global customer base. The successful candidate will be responsible for the entire post-sale process, with a primary focus on Net Revenue Retention. This includes protecting revenue through renewals and saves, as well as actively working to grow it through expansion efforts. The role demands a hands-on approach, with the VP expected to be deeply involved in customer interactions, and to operate as a player/coach in an AI-first organization. The ideal candidate will have a proven track record in B2B SaaS, with at least 8 years' experience in post-sale leadership, and a strong background in AI and automation. Key responsibilities for the VP of Customer Success at the company include leading a global team in the execution of a well-defined customer success playbook, with a focus on disciplined and consistent execution. The role also involves executive sponsorship of key accounts, driving onboarding and time-to-value, and ensuring a high-quality support experience. The candidate should be entrepreneurial, scrappy, and competitive, with a relentless focus on retention and a strong partnership with sales leadership. Success will be measured by the ability to meet and exceed retention and expansion targets, as well as the quality of playbook execution and the impact of AI systems on team productivity. The company values diversity and inclusion and is looking for a candidate who is globally minded and can contribute to the future of work through data, trust, and empowered leadership.
Hiring Manager Title
CEO
Functions
- Account Management/Optimization
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Success in Austin, TX vacancy
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-500 Categories...Suggested
- About the team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with the company continuously, resulting in...Work from home
- ...Associate Vice President, Agency & SI Partnerships About the Company Progressive SaaS firm providing a comprehensive customer engagement platform Industry Computer Software Type... ...lever for customer engagement and success. The successful candidate will be responsible...
- ...market. You also carry a P&L outlook across that portfolio, from customer to delivery to engineering. You are not a PM manager... ...applications Work closely with clinical advisors, customer success, and enterprise clients so workflows reflect real clinical and...Remote workRelocation
Autonomize Inc
Austin, TX2 days ago - ...teams to focus on what matters most-improving patient outcomes. We’re scaling rapidly across Product, Engineering, Clinical, Customer Success, and Go-to-Market. As we enter our next phase of growth, we’re looking for an exceptional People leader to help build the organization...
$289k
...by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity... ...at the intersection of Product, Engineering, Sales, Customer Success, Renewals, and Finance. You will transform our highest-volume customer...Full timeRemote work- ...Mission Ensure every signed contract translates into realized client value by leading a world-class post-sales organization across Customer Success, Professional Services, and Support - driving seamless implementation, strategic adoption, retention, and measurable outcomes...Remote jobContract workWorldwideFlexible hours
- ...RCS Worldwide is seeking a Senior Vice President, Product & Strategy in Austin, TX, to define and execute the strategic vision and lifecycle... ..., collaborate with Engineering, Sales, Marketing, and Customer Success, and drive ARR growth and customer value. The role...Worldwide
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- FutureSight is seeking an experienced, visionary Founding CEO to lead our AI Customer Success opportunity. We are building the next evolution of Customer Success Management where every account gets proactive, intelligent engagement without relying on manual effort. Our...Odd jobFull time
- An innovative venture studio is seeking a Founding CEO to lead the development of an AI Customer Success platform. The role includes winning customers, building a product, raising capital, and assembling a strong founding team. The ideal candidate will have a deep understanding...Full time
$212.7k - $374.4k
Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as...$100 per hour
...Vice President, Procurement, Americas Locations: Austin, Texas; Denver, Colorado; or San Francisco, California Work arrangement:... ..., preferably at the director level or above. Demonstrated success developing and executing procurement strategies for utility-scale...Contract workWork at office3 days per weekLightsource bp
Austin, TX3 days ago- ...the construction management industry, a proven track record of successful preconstruction and project delivery, and strong financial... ...preconstruction efforts on assigned projects, supporting the President and preconstruction services leader. Collaborate with preconstruction...Contract workFor contractorsFor subcontractorWork at office
Suffolk Construction
Austin, TX10 days ago - VP of Operations | Data Center Construction Locations: Austin, TX Ready to make your application Please do read through the description at least once before clicking on Apply. The Role We're supporting a Top-25 ENR-ranked national GC with an expanding ...For contractorsFor subcontractor
Metric DCX
Austin, TX10 days ago $120k - $135k
...strengthening our executive team with the addition of a Program Vice President a dynamic, strategic leader who will shape our programmatic... ...-wide perspective on Shalom Austin's strategy and success. Represent Shalom Austin in the community at a senior professional...Summer workLive inLocal areaJCC Association
Austin, TX4 days ago- ...consent-based marketing the most effective and trusted channel for customer acquisition. Our platform helps companies acquire customers at... .... Reporting to the CEO, this leader will own sales, customer success, and partnerships, and scale the company from $110M to $250M+...Full time
ActiveProspect, Inc.
Austin, TXmore than 2 months ago $300k - $375k
...Vice President, Internal Audit Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company... ...millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies...Temporary workLocal areaFlexible hoursShift workCloudflare Inc
Austin, TX3 days ago- ...technology that drives this change. Role Description Vice President, Product is a cross-functional role that answers complex productization... ...and works in close coordination with Market Access, Voice of Customer, Engineering/AI, Research and Clinical. Your north star is...Temporary workFlexible hours
Senseye
Austin, TX3 days ago $220k - $250k
...leader brings technical credibility, strong business judgment, customer insight, and organizational leadership-using each to make difficult... ...Align Product, Engineering, Design, Sales, Marketing, Customer Success, Finance, Risk, Compliance, and Operations from discovery...Work at officeLocal areaRemote workPayStand
Austin, TX16 hours ago- Advanced Micro Devices is seeking a Director of Customer Program Management for Data Center GPU to lead strategic hyperscale and cloud... ...architecture, engineering and business teams, and drive customer success at scale. The role requires an executive presence, deep...Remote work
- ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses... ...various business functions. The successful candidate will be a strategic thinker... ...understanding of the business models and customer profiles associated with the...Casual work
- ...Vice President, Laboratory OperationsAbout the Role:As Vice President of Laboratory Operations, you will drive strategic vision and operational... ...financial performance, and ensure efficient workflow, customer satisfaction, and employee engagement. You will build and lead...Work at officeImmediate startWorldwide
Natera
Austin, TXa month ago - ...based ERP software designed exclusively for custom manufacturers. Our platform helps... ...Description INNERGY is seeking a Vice President of Revenue Operations to build and lead... ...bringing together Sales, Marketing, Customer Success, and Finance around a common revenue...Full timeWork at officeRemote work
INNERGY
Austin, TX2 days ago $260.8k - $358.6k
...Job Description Job Description The Vice President, Partnerships will define and lead Procore’s global partnerships and ecosystem... ...strategies that empower partners to deliver joint solutions, increase customer value, accelerate revenue growth, expand market reach, and...Local areaRemote workProcore
Austin, TX4 days ago- ...opportunities across the US portfolio.Cross-Functional Leadership: Partner closely with Product, Design, Economy, Marketing, and Customer Support leaders across all US titles to ensure monetization strategies are integrated into the broader player experience.Senior Stakeholder...Full timeTemporary workCasual workLocal areaShift work
SciPlay
Austin, TXa month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Success. Be the first to apply!
Related searches
- vice president program management Austin, TX
- senior vice president human resources Austin, TX
- vice president sales Austin, TX
- vice president innovation Austin, TX
- vice president logistics Austin, TX
- vp product management Austin, TX
- vice president global communications Austin, TX
- vice president strategic initiatives Austin, TX
- vice president information technology Austin, TX
- vice president of revenue cycle Austin, TX